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Operation Manager (Fintech)

Capital Diamond Star Group (CDSG)
| Yangon
Verified This job has been verified by the company as a real job vacancy.
26 Jan 2022
Recruiter active 12 hours ago The recruiter at this company was last active reviewing applications.
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Operation Manager (Fintech)

Capital Diamond Star Group (CDSG)
Recruiter active 12 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Finance, Accounting, Audit

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Key Responsibilities and Accountabilities

  • Oversee and manage the operations team, improve the processes and procedures of the team
  • Motivate team members and increase the productivities of the team.
  • Reduce the manual tasks and plan the tasks to be automated.
  • Managing the customer/ merchant support process from multiple channels such as Facebook, hotlines and email.
  • Consult the external stakeholders for the system integration, launching process and after go-live process.
  • Preparing training presentation and providing training merchants/
  • Communicating with external and internal stakeholders to smooth the operations and to solve the problems.
  • Handling the complaints and providing appropriate solutions/ alternatives within the  time limits.
  • Keeping the records of customers/ merchants' interactions, the root cause of the issue and solution.
  • Investigate the fraud & dispute cases and communicate with external/ internal stakeholders about the case details with suggestion and best practices.
  • Performing preventive action for any future similar/related incidents.
  • Learning new products, test and verify the features of the Citizens pay systems, and prepare/enhance standard operations procedures(SOP), FAQ and user guides.
  • Make sure team members are following the SOP, guidelines and policies.
  • Performing the operational related tasks and set up of Citizens pay products and services.
  • Tracking the tasks properly and providing the reports which can reflect the status of the workload and tasks.
  • Solving the problems escalated from the team members.
  • Any other tasks assigned by the supervisor.

Competencies

  • Coordination
  • Communication –written and verbal
  • Self-improvement
  • Team work 
  • Outstanding problem-solving skill
  • Attention to detail
  • Self-driven
  • Interpersonal Skill
  • Organization Skill

 

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in Business Administration, Economics, Finance, Accounting or equivalent 
  • Over 7 years’ proven experience in an operations management position, prefer candidates who are from financial services, payment service providers or related industries
  • Having experience working in an MNC company would be an advantage 

  • Fluency in English and Myanmar, both written and verbal communications.

  • Highly trained in conflict management and business negotiation processes
  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
     

What We Can Offer

Benefits

Benefits will provide according to company policy.

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques