• Provide L2 support on FTTX network elements by Fault resolution of network and customer faults in a timely and efficient manner
• Develop maintain and perform L2 heath checks and scripts is verified
• To ensure backup of all FTTX network elements as per Customer Policy
• Manage Critical Faults and Outages in the network
• Coordinate with L3 support team for resolution of faults in timely manner
• Assess and mitigate risk of any network changes and Identification of any issues affecting performance or KPI’s
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Order or organize spare parts required as a part of fault management
• Special event management, readiness, checks and preparations
• Performing Impact assessment review and get the IA and RCA.
• Verification of implementation of network configuration changes in accordance with detailed designs
• Ensure Audit of network w.r.t to major and minor KPIs are monitored
• Preparation of agreed SLAs on weekly and Monthly basis and get them review with Service management.
• Preparation of Performance KPIs and take the appropriate actions to ensure KPIs are maintained at the agreed thresholds
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Participate in a on call roster and maintain flexible hours when required
• Assist the team in process improvement
• Provide emergency support and other activities as directed by management

• Must hold a bachelor degree in electronic communication or any other relevant degrees and diplomas
• At least 3 years’ experience in Fixed Network field, and more than 2 years in Fault Management for FTTX Network elements .
• Good knowledge of Nokia or ALU Fixed Network equipment, experience in EMS AMS5200.
• Have Knowledge on (VOIP) SIP, IMS call flow and GPON.
• Able to support 24*7 Operations.
• Excellent written and verbal communication in English, Myanmar and interpersonal skills.