DUTIES AND RESPONSIBILITIES

• Lead in investigation process for key fraud incidents (external and internal) which includes discussion with stakeholders, obtaining documentations, evidence and reviewing.
• Understanding the root cause of the fraud cases, extracting major findings and providing recommendations in the Investigation report
• Providing fraud awareness training to front line staff (including branches and business units)
• Providing key inputs to promote customer fraud awareness with the relevant stakeholders
• Lead in fraud transaction monitoring mechanism in bank main service areas and review the risk parameters and rules periodically
• Performing reviews on complaint management and ensuring potential or suspicious frauds are detected
• Reviewing key fraud areas by performing hindsight review and reporting major findings
• Provide guidance on 1st line monitoring team with fraud monitoring and management framework in line with the guidelines
• Understanding key controls prescribed in the fraud management guidelines and driving for key control implementation
• Report key fraud incidents to senior management in timely manner and provide recommendations to resolve the issue
• Coordinate with senior management in performing fraud reviews in new product and services
• Prepare monthly fraud risk report as part of overall operational risk report
• Develop strong relationship with key stakeholders within the bank by addressing issues/concerns in timely manner
• Ensure compliance with Operational risk policy, procedures and fraud management guidelines

JOB REQUIREMENTS

Experience

• At least 3-year experience in financial institutions
• Knowledge of banking and risk management within the bank

Knowledge & Skills                  

• Knowledge of financial markets in Myanmar, gained through practical experience.
• Adequate knowledge of Myanmar local regulations
• Have high level of attention to details.
• Have strong organizational skills and time management abilities
• Adapts easily to new environment and can work with a variety of people
• Strong communicator (both written and verbal) with ability to present to senior-most management in a clear and concise way
• Outstanding influencing/negotiation skills and ability to manage debate and conflict professionally, with grit and tenacity.
• Excellent team worker, collaborating effectively across regional and global teams in sharing ideas, finding solutions and balancing team priorities.
• Organized, with strong attention to detail &ability to effectively prioritize tasks.
• Proficient with Microsoft Office applications

Education & Special Training   

Essential

• Degree in one of the following fields: Business/Commerce, Finance, Accounting, Economics, and/or any industry specific qualification.

Desirable

• Bachelor’s Degree in business or Finance
• Knowledge in data analysis and risk and fraud management

Languages

• Sound and effective interpersonal & communication skills
• Sound English skills