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Fraud Manager

Yoma Bank
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
25 May 2022

Experience level


Job Function

Legal, Risk and Compliance

Min Education Level

Bachelor Degree

Job Description


  • Lead in investigation process for key fraud incidents (external and internal) which includes discussion with stakeholders, obtaining documentations, evidence and reviewing.
  • Understanding the root cause of the fraud cases, extracting major findings and providing recommendations in the Investigation report
  • Providing fraud awareness training to front line staff (including branches and business units)
  • Providing key inputs to promote customer fraud awareness with the relevant stakeholders
  • Lead in fraud transaction monitoring mechanism in bank main service areas and review the risk parameters and rules periodically
  • Performing reviews on complaint management and ensuring potential or suspicious frauds are detected
  • Reviewing key fraud areas by performing hindsight review and reporting major findings
  • Provide guidance on 1st line monitoring team with fraud monitoring and management framework in line with the guidelines
  • Understanding key controls prescribed in the fraud management guidelines and driving for key control implementation
  • Report key fraud incidents to senior management in timely manner and provide recommendations to resolve the issue
  • Coordinate with senior management in performing fraud reviews in new product and services
  • Prepare monthly fraud risk report as part of overall operational risk report
  • Develop strong relationship with key stakeholders within the bank by addressing issues/concerns in timely manner
  • Ensure compliance with Operational risk policy, procedures and fraud management guidelines

Open To


Job Requirements



  • At least 3-year experience in financial institutions
  • Knowledge of banking and risk management within the bank

Knowledge & Skills                  

  • Knowledge of financial markets in Myanmar, gained through practical experience.
  • Adequate knowledge of Myanmar local regulations
  • Have high level of attention to details.
  • Have strong organizational skills and time management abilities
  • Adapts easily to new environment and can work with a variety of people
  • Strong communicator (both written and verbal) with ability to present to senior-most management in a clear and concise way
  • Outstanding influencing/negotiation skills and ability to manage debate and conflict professionally, with grit and tenacity.
  • Excellent team worker, collaborating effectively across regional and global teams in sharing ideas, finding solutions and balancing team priorities.
  • Organized, with strong attention to detail &ability to effectively prioritize tasks.
  • Proficient with Microsoft Office applications

Education & Special Training   


  • Degree in one of the following fields: Business/Commerce, Finance, Accounting, Economics, and/or any industry specific qualification.


  • Bachelor’s Degree in business or Finance
  • Knowledge in data analysis and risk and fraud management


  • Sound and effective interpersonal & communication skills
  • Sound English skills



What We Can Offer


Transportation Provided
Rewards for over performance


Fun working environment
Make a difference
Join an experience team

Career Opportunities

Training provided
Promotion opportunities
Management potential

About Our Company

"Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 25 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.
All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."