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Front Office Leader- Engineering

Ananda Digital Myanmar

Front Office Leader- Engineering

Ananda Digital Myanmar
Recruiter active 7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
16 Nov 2022

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

  • Front Office team management (Overall)
  • Handling Internal Escalation Matrix and Third party
  • Monitoring and checking of Network Operation Team performance
  • Prepare daily, weekly and monthly reports
  • Communicate with Other department to follow up major and critical outages, Reports analysis
  • Governance & management of Amara 3rd party for Infra co, fiber co & ISP co & conducting meeting for network improvement and risk assessment
  • Manage day to day work load for Network Operation team and supervise accordingly.
  • Responsible for overall Network Operation team policy and procedures administration
  • Create and manage Network Opeation team inventories, documentation, reports, and metrics.
  • Responsible for ensuring that there is on-call support and remote support as needed for 24*7.
  • Follow up and support planned activity with Back Office Team, Analyse & Finalize third parties planned activity.
  • Manage and Plan training to educate front office Team
  • Prepare Incident Escalation Matrix and Incident Handling Report as required
  • Make sure the correctness of Front Office team reports
  • Prepare and check SOP & TT Mapping for FO team
  • Check and update Access Restriction Tracker of all Infra companies, RAN Site Database and support required reports for FO team
  • Support Back Office Team to prepare Weekly Reports
  • Governance & Responsible for Reporting Management
  • Responsible and checking network reachability for FO engineers during WFH if in case required
  • Prepare Scope & Process Detailed for Network Operation Team
  • Calculate SLA for Fiber Companies and ISP Vendors on monthly basis

Open To

Male/Female

Job Requirements

  • Degree/Diploma: B.Sc Engineering, Electronic Engineering, and engineering in related field.
  • Minimum 2 years LTE radio experience.
  • Minimum 4 Years Mobile Telecommunications management experience including network performance and NOC FO part handling.
  • Team of 10-12 person leading capability.

What We Can Offer

Benefits

Ferry

Highlights

fun working environment

Career Opportunities

Learn new skills on the job

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.
 
Our business is technology; which means we are constantly evolving.
 
To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.

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Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

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