•    Oversee the hotel reservation system to ensure smooth operation including OTA.

•    Trains, cross –trains, and retrains all front office personnel.
•    Schedules the front office staff.  Supervises workload during shifts.
•    Check the room allocation done by the Asst. FOM or the supervisor.
•    Verifies that accurate room status information is maintained and properly communicated.
•    Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
•    Enforces all cash-handling, check-cashing, and credit policies.
•    Prepare performance reports related to front office.
•    Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain. 
•    Close observation of daily house count. Monitor selling status of house daily.  Flash report, etc.
•    Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
•    Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
•    Review daily front office work and activity reports generated by Night Audit.
•    Review Front office log book and Guest feedback forms on a daily basis.
•    Make sure every guest leaves the hotel with happy face.
•    Balance front desk accounts and conduct financial audits in accordance with specified protocols.

•    Maintains working relationships and communicates with all departments
•    Perform other duties as requested by management.

•    Degree or a higher diploma in Hotel management or any other educational equivalent qualifications
•    Adequate knowledge of personalized services principles and processes
•    Familiarity with industry’s latest trends
•    2 Years as a FOM in three to four star property or 2 years’ experience as a FOM in a five star hotel environment.
•    Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
•    Hands on experience with guest relationship management software
•    Proficiency in English, multilingualism will be considered an asset
•    Guest service orientation and drive
•    Excellent problem resolution skills along with outstanding communication and active listening skills
•    Is open to constructive criticism and comfortable to admit mistakes.