Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes
Sorry, unable to apply, please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
UPLOAD CV
UPDATE PROFILE

Front Office Manager

Industry Leading Company
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
25 Dec 2020

Experience level

Manager

Job Function

Hospitality, Hotel, Tourism

Min Education Level

Bachelor Degree

Job Description

  • Participate in the selection of front office personal.
  • Supervises workload during shifts.
  • Evaluates the job performance for each front office employee.
  • Maintains working relationships and communicates with all departments effectively.
  • Maintains master key or guest room key control.
  • Verifies that accurate room status information is maintained and properly communicated with the concern departments.
  • Updates group information, Maintains, monitors and prepares group requirements. Relays information to appropriate personal and departments.
  • Reviews and completes credit limit report. Also coordinate with Head Office team.
  • Plan budget and works within the allocated budget for the front office.
  • Check cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash-handling, check-cashing and credit policies.
  • Conducts regularly scheduled meetings of front office personal.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms and grooming at all times.
  • Uploads the hotel’s commitment to hospitality.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.ie flash report, allowance, outstation, complimentary etc.
  • Monitor high balance guest satisfaction and take appropriate action.
  • Ensure implementation of all hotel policies and house rules and regulation.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting weekly, monthly and yearly (if necessary)
  • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all VIP’s special guests and requests.
  • Maintain required pars of all front office and stationary and marketing supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review front office log book and guest feedback forms on a daily basis and submit to HO if necessary.
  • Maintain an organized and comprehensive filling system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Ensure KMA Hotels group Brand standards are consistently practiced by all team members.
  • Coordinating with other departments within the hotel and HO regarding customer requirements and future bookings.
  • Attend daily morning briefings with AGM or DGM or GM and Head of Departments.
  • All indents to be recorded on an incident report form and summit General Manager and CC to Executive office of Head Office.
  • Maximizing revenue through upselling, developing new clients and ensuring current guests to become regular guests, repeat guest.
  • Monitoring and ensuring cleanliness of the front house area.
  •  To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s computer systems being off-line or failure.
  • Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.
  • Perform other duties as requested by hotel management and Head Office.
  • Ensure all Front Office correspondence is completed within 24 hours.
  • Conduct the hotel inspection effectively when the guests are in house and send to sales department after every time.
  • Motivate colleagues and create a team environment through living with KMA Group Policy.

Open To

Male/Female

Job Requirements

  • Minimum 4 years of relevant experience in a similar capacity

  • English (4) skills requirement.

  • Good communication and customer contact skills

  • Strong leadership, interpersonal and training skill

  • Well-presented and professionally groomed at all times

  • Required to relocate

What We Can Offer

Benefits

Rewards for over performance

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with team

Career Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees

Apply for this job

OR

Experience level

Manager

Job Function

Hospitality, Hotel, Tourism

Min Education Level

Bachelor Degree

Share with a Friend

Candidate CV Attachment

ADD PRIVATE CANDIDATE
Upload Profile Picture
Upload CV
Auto Fill CV
Save time on data-entry.
Education / Qualifications
Add
Cancel
Delete
Save
Work Experience
Add
Cancel
Delete
Save
Languages used
Add
Cancel
Delete
Save
Skills achieved
Add
Cancel
Save
References
Add
Cancel
Delete
Save
CV Attachments (Upload CV here)
Add
Cancel
Delete
Save
Cancel
Add
Next