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Front Office Supervisor (Ngapali)

Jasmine Palace Hotel
| Rakhine State
Verified This job has been verified by the company as a real job vacancy.
20 Dec 2019
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Front Office Supervisor (Ngapali)
Jasmine Palace Hotel, | Rakhine State

Front Office Supervisor (Ngapali)

Jasmine Palace Hotel

Front Office Supervisor (Ngapali)

Jasmine Palace Hotel
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Rakhine State
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Hospitality/Hotels

Min Education Level

Professional Certificate

Job Type

Full Time

Job Description

A Big Opportunity for ...

Ensure outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous at all times.
- Courteously and accurately answers inquiries from potential guests and hotel reservations.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/ problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guest's preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservation etc.
- Cross Check all billing instructions are correctly updated.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Open To

Male/Female

Job Requirements

- A positive attitude and excellent communication skills.
- Experience of motivating and leading a winning team.
- Ability to remain calm whilst under pressure.
- Knowledge of PMS is required.
- English 4 Skills.
- Any graduate.
- 3years experiences in related field.

What We Can Offer

Benefits

*Uniform, Allowance, (3) Meal, Round Bus Ticket, Accommodation

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

Training Promotion