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Front Office Supervisor

Thousand Islands Hotel (Inle Lake)
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Shan State
Full Time
Verified This job has been verified by the company as a real job vacancy.
09 Jan 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Diploma

Job Description

Responsibilities:
1 > Supervise the efficient operations of reception including check in/out procedures
2 > Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
3 > Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
4 > Demonstrate a high level of customer service at all times
5 > Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
6 > Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
7 > Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
8 > Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
9 > Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
10 > Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
11 > Act in accordance with fire, health and safety regulations and follow the correct procedures when required
12 > Act in accordance with policies and procedures when working with front of house equipment and property management systems
13 > Follow and adhere to company brand standards
14 > Assist other departments wherever necessary and maintain good working relationships with Team Members
15 > Work with your Manager to identify a specific project to complete during your internship placement

Open To

Male/Female

Job Requirements

1 > Previous experience in a customer-focused industry
2 > Desire to progress within the Hospitality industry
3 > Positive attitude and good communication skills
4 > Commitment to delivering a high level of customer service
5 > Excellent grooming standards
6 > Ability to work on your own and as part of a team
7 > Competent level of IT proficiency

What We Can Offer

Benefits

1 > Bonus depends on quality
2 > Other Basic needs and requirements for staffs

Highlights

1 > Safe work environment
2 > Happy and friendly work environment
3 > Potential work chances

Career Opportunities

1 > Training Classes
2 > Travel Show
3 > Teamwork
4 > Co-operation

Candidate CV Attachment

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