Job Purpose:
To Monitor Network active and passive elements and timely raising it to BO and follow up till issue restored

Principal Accountabilities:
• Alarm detecting and acquisition
• Filtering of redundant alarms;
• Recording and filtering of transient alarms;
• Opening and managing of alarm records;
• Create TT of fault.
• Dispatching of alarms;
• Detecting of alarm clearance;
• Analyzing of alarm records;
• Take proper action to restore the fault.
• Properly judge the complexity of the fault and escalate to second level engineer effectively.
• Assign TT to FLE/Power Co/Fiber Co/3rd parties and himself along with SMS notification & voice call
• The FLE/Power Co/Fiber Co/3rd parties will resolve the fault and close the TT on OWS tool.
• In Case of tool is not accessible due to any reason, the FLE will call Surveillance
• Engineer on NOC number, thereby giving the RCA of the fault.
• Surveillance Engineer will close the TT with relevant information provided by the resolver team.
• Standard operations reporting (Daily, weekly, monthly) as per agreed format

Communications & Working Relationships:
The framework, Boundaries, Decision Making Authority, and Responsibility:
• Confine to ACS Datacentre Front office NOC responsibility only.

Knowledge Skills and Experience:

• Datacentre Surveillance: 3 Year minimum
• Partner handling: 1-year Minimum
• Strong local field staff handling to ensure timely delivery.
• Good hands-on experience of Passive Energy management.
• Able to have good communication with regional CM/PM team.
• Able to interface with OEM to raise and follow up issue.