ROLE PURPOSE

FX Sales & Services team is primarily responsible for driving business initiatives for FX Products offered by Treasury Department existing and potential clients by assessing clients’ profiles, understanding the dynamic nature of each business, providing consultation and FX solutions most suited to the needs of the clients. The Treasury FX Sales & Services Manager/Senior Manager, in coordination with other team members, is expected to assume, not limited to, the following responsibilities:

JOB RESPONSIBILITIES

• Supervise FX Sales & Service team and achieve various goals and targets set by the Bank
• Manage, maintain, and enhance database of existing and prospective clients
• Make joint customer calls with Corporate Sales & Service team to promote FX products to deepen existing relationship and to cultivate new ones
• Identify, analyze, and address gaps in operations/front office processes to improve customers’ experience
• Develop marketing material, FX projection model, and FX business initiatives, including external and internal presentations
• Develop proficiencies in FX market conditions, economic releases, and customer trading behavior
• Work with Legal and Compliance Departments for necessary documentations
• Review current functionality and ensure documentation is up to date and organized
• Proactively initiate and develop analysis tools such as dashboards to better enhance the process
• Take ownership of all major FX initiatives and coordinate across the Business Team and with broader Yoma Bank organization as needed
• Provide regular update to management
• Other ad-hoc tasks

EXPECTATIONS/ PERSONAL TRAITS

• Experience in leading sales team in banking sector
• Ambitious with a strong appetite to understand FX related products to provide insight and analysis
• Ability to drive sales volume
• Strong communication and marketing skill
• Team player willing and able to collaborate with associates at all levels.
• Manage time effectively and work well under pressure to meet deadlines.
• Ability to break down problems into meaningful parts and come to rational and well-thought out conclusions.

STRATEGIC COMPETENCIES

LEADERSHIP

• Leads single or less complex business units and ensures delivery of work in accordance with Business Unit Strategy
• Creates an effective team for executional excellence
• Accountable for collaborating across the value chain to execute on Business Unit Strategy
• Leader of the team
• Organizes the team into effective and functional groups
• Appoints, develops, coaches and inspires the team
• Demonstrates continuous improvement
• Deputizes for Senior Manager
• Represents Yoma Bank with impact to external stakeholders

RELATIONSHIP BUILDING

• Build and manage effective relationships with functional teams and other business units
• Creates a climate of openness and trust in which people can freely speak out
• Recognizes potential conflicts within own working relationships and facilitates the negotiation of mutually beneficial outcomes
• Understood and leverage team’s strengths to deliver outcomes
• Proactively develops rapport with key customers and external stakeholders

COMMINICATION SKILLS

• Effectively communicates and influences across the team
• Tailors content and style to connect with all employees in English and Myanmar
• Communicating change with conviction
• Demonstrates SPEAKING OUT
• Asks for clarity to ensure own understanding
• Gives constructive feedback to improve performance

RESULTS ORIENTATION

• Uses feedback to consistently delivers on all tasks and goals
• Holds direct reports accountable for producing quality, risk and assessed timely results
• Helps others maintains focus and overcome obstacles
• Provides performance feedback to team that facilitates development

PROBLEM SOLVING

• Breaks down problems into fundamental parts, identifies root causes and addresses problems
• Sees beyond the immediate solution to potential process improvements
• Makes informed decisions based on information that is relevant, current and clear
• For more complex problems, recommends possible solutions and escalates. Follows up to ensure resolution
• In challenging situations, takes charge and makes decisions in a timely manner
• Assists team in diagnosing problems and recognizing issues
• Establishes a culture that embraces problem solving

Knowledge & Skills

Essential

• Excellent communication and marketing skill
• Advanced proficiency with Microsoft office, particularly Excel, Power Point and Word
• Strong analytical skill
• Working knowledge on trade financing, foreign exchange trading, international banking procedures are added advantages
• Good technical skills, market & product knowledge and capable of responding to change in both the working and market environment

Education & Special Training

Essential

• Minimum Bachelor degree preferably in Marketing, Finance, Accounting, Economics or related areas
• Other Finance/Trade related professional certifications is an added advantage

Experience

Essential

• Minimum 4 to 5 years of work experience in sales role, preferably in banking sector
• Experience in banking and finance industry in the field of Treasury, International Trade is preferred
• Experience in import/export industry is plus

Languages

Essential

• Pleasant, confident and effective interpersonal & communication skills in both Myanmar and English languages