He/she will have to perform the following key activities:

• Customers:

• Develop initiatives and partnerships that will ensure DHL provides market-leading Gateway service relative to our cost position.

• National Operations Manager:

• Provide expertise in developing Gateway management and strategies to be consistent with ground operations strategies.

• Suppliers, Contractors and Vendors:

• Liaise to utilize any needed resources and support eventually to gain competitive edges in terms of costs and services.

• Country Management Team:

• Obtain any support needed from country SMTs and update any progress on primary GW initiatives.

• Regional Operations Team:

• Liaise in the development of country GW strategies, ensure understanding of vision and mission.

• Network Gateways and Hubs:

• Liaise in operations including export/import and transit, develop GW contingency plans.

• Gateway Operations Management:

• Develop the Gateway component of Annual Operating plans in tandem with the Regional strategies and ensure implementation of the plan.
• Maintain and drive a high DHL profile often within a difficult regulatory environment.
• Perform management tasks with due regard to budgetary targets, service/ productivity levels and cost controls.
• Ensure that DHL meets/improves upon its Gateway Customs, regulatory and environmental obligations while actively leading initiatives to remove trade impediments.
• Ensure the country Gateways are managed within cost targets and seek means by which to manage costs whilst maintaining / improving service and productivity levels.

• Innovation and expansion:

• Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets.

• Ensure alignment with regional and local needs.

• Plan and implement Gateway facilities, equipment and infrastructure in accordance with regional guidelines and local requirements.
• Implement Gateway projects to address regional and network imperatives and programmes.

• Ensure Gateway operational practices and procedures are compliant with regional and network operation policies.
• Security Management
• Oversee Gateway Security practices to ensure policies and business needs are met.

• Gateway Team Management

• Ensure employees in Gateways are trained and developed to meet business and succession needs and ensure that adequate manpower is planned and in place, in conjunction with Human Resources and Line Trainers.

• Customs:

• Ensure that DHL meets/improves upon its GW Customs, regulatory and environmental obligations while actively leading initiatives to remove trade impediments.

• Sales Support:

• Support the business acquisition process and provide after sales support as required in order to achieve revenue and profitability targets.
• Determine organization structure, roles and responsibility and performance targets for the function.

• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Plan, organize and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

• Bachelor Degree
• 5-7 years management experience in a service related role, preferably in the Air Express Industry.
• Experience in implementing change.
• Experience of the local regulatory environment.
• Communication skills (English), four skills.
• Experience and knowledge on the usage of Microsoft Office tools (i.e- Outlook, Word, Excel, PowerPoint, etc.)