A Big Opportunity for ...
• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job result; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making midcourse corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
• Ensure supplies are ordered for each job.
• Assist with quoting, project management, material purchasing and quality checks.
• Provide oversight and check job estimates.
• Mange inward goods, checking quantities, dispatching goods and receipting invoices.
• Regularly report progress on each job and quickly communicate delays or concerns with the Director – Operations. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with the Director – Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Identify client’s needs and explain/demonstrate OWY’s Services to them, which may involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the Director to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
• Develop and implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
• Provide feedbacks to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.