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Head Of Aftersales Service(Agricultural Machinery)

Uniteam Global Business Services
Hlaing | Yangon
Verified This job has been verified by the company as a real job vacancy.
24 Nov 2022
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Head Of Aftersales Service(Agricultural Machinery)
Uniteam Global Business Services, Hlaing | Yangon

Head Of Aftersales Service(Agricultural Machinery)

Uniteam Global Business Services

Head Of Aftersales Service(Agricultural Machinery)

Uniteam Global Business Services
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

On behalf of our Client, a farm equipment supplier, We are looking for a: Head of Aftersales Service to be based at their offices in Yangon, Myanmar.

Main Duties and Responsibilities

  • Oversees the day-to-day running of the aftersales service team and spare parts team
  • Puts in place actions for meeting the company’s required aftersales margins for parts, warranty, and service sales
  • Coordinates and directs the service department workload to maximize efficiency and productivity
  • Works with and supports the sales team, marketing team, project team, and group CEO/COO/CBO to grow and develop the aftersales team
  • Enforces operating policies and standards to maintain control of all aftersales administration functions
  • Leads and liaises with the aftersales parts and service managers on topical issues within the departments and resolves those promptly
  • Ensures the best customer service is being provided and maintained by the aftersales team
  • Provides the CEO/COO/CBO with information regarding aftersales performance to assist them in decision making
  • Increases the number of new customers and maximizes prospects for future growth
  • Ensures service targets are met, including customer satisfaction and turnaround time
  • Identifies and secures customers and opportunities that will provide strong margin performance and recurring revenue
  • Directs and assists technicians to ensure repairs are completed to the desired standard
  • Co-ordinates with the management over the training needs and experience of the workshop team, and delegates tasks
  • Ensures the Team understands all policies, procedures, and processes pertaining to After Sales Service and Delivery and Assembly
  • Ensures technical capability of Repair personnel and process to ensure effective repair and Data/ reporting is timely, accurate, and detailed
  • Responsible for Technical Support Escalations for internal and external clients
  • Responsible for all service contracts from a commercial perspective and process support internally
  • Leads and develops the competence within the After Sales teams to fit the company's long-term strategy and develop solutions to design challenges with constraints on cost, quality, and performance
  • Represents the Aftersales area of the business on the Senior Management team

Open To

Male/Female

Job Requirements

Job Requirements

  • University degree in Electrical Engineering or Mechanical Engineering
  • At least 10 years of demonstrated experience in the management of the Aftersales Services department in a target-driven role
  • Having aftersales and sales experience in heavy machinery, power products, agricultural machinery, and trucks is preferred
  • Experience in repair operations is highly desirable • Good analytical, communication, and ethical behavior
  • Good command of the English Language
  • Willing to travel on business trips

All CVs will be handled with the utmost confidentiality.

What We Can Offer

Benefits

Benefits
• An attractive remuneration package
• Opportunity for career advancement

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques