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Head Of Call Center

MyWorld Careers Co., Ltd.
| Yangon
Verified This job has been verified by the company as a real job vacancy.
27 May 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Head Of Call Center

MyWorld Careers Co., Ltd.
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Director and Above

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Head of Call Center at the fastest growing commercial bank in Yangon

  • Developing objectives for the call center’s day to day activities
  • Up to 4,000,000 MMK + interesting allowances

About the Company

Our client is one of the fastest growing commercial banks that providing customers with the best financial services in Myanmar.

 

The Role

Responsible for handling face to face enquiries from customers

  • Monitor and improve ordering, telephone handling and other procedures.
  • Hire, coach and provide training to personnel to maintain high customer service standards.
  • Preparing reports and analysing call center data to improve processes.

Open To

Male/Female

Job Requirements

  • Minimum 4 years of experiences in Customer Service Management.
  • Bachelor’s Degree holder.
  • Good communication in English is a must.
  • Proficient in Microsoft Word and Excel, Communication skills and Interpersonal skills.

What We Can Offer

Benefits

Up to 3 months performance bonus + telephone + other allowances

Highlights

A rapidly growing organization which will allow your future to grow simultaneously with them.

Career Opportunities

Together with the growth of company business, there are a lot of potential for career development of the employees