Duties and Responsibilities of this role include

1. Digital Strategy Development (20%)

• Define the direction of the overall digital strategy, coordinate and manage the annual digital team's delivery calendar and digital roadmap to help drive business growth and planning. This will include:

1. Technology infrastructure:  Provide infrastructure services vision  that  will  enable  innovation which leverage IT trends to create business value
2. Supplement innovations in current product service  – use digital tools to improve Customer Journey and experience
3. Launch new digital products and services – plan for and design the Institution’s new digital product offering

• Assessing internal services suitability for digital transformation and rigorously prioritizing involvement by customer or cost saving benefit.

• Promote partnerships that further digital agenda

• Drive innovations that could best support customer needs.

1. Leadership (20%)

• Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Negotiates all IT acquisition contracts, soliciting involvement and participation of other management team members as appropriate.

• Provide responsive advice, counsel, education and service to DAWN concerning DFS, IT issues and trends in the IT industry and DFS.

• Communicate DFS & IT plans, policies and technology trends throughout the organization, including management groups and professional staff.

• Determine pertinent information required by management in making effective decisions.

• Promote and oversee relationships between DAWN’s IT resources and external entities (e.g., government, vendors, researchers, auditors, and other organizations).

1. Management and Oversight (20%)

• Approve,  coordinate,  and  control  all  projects  related  to  selection,  acquisition,  development,  and installation of major information systems for DAWN.

• Develop and maintain an appropriate organizational structure capable of supporting the information needs of operating entities through appropriate information technology.
• Develop and maintain corporate IT policies and standards relating to the acquisition, implementation, and operation of information technology and communication systems.

• Develop and maintain an enterprise-wide data model and data dictionary.

• Negotiate IT service level agreements with user organizations and monitors IT systems performance to assure service levels are being met.

• Research and evaluate alternatives for the enhancement or re-engineering of IT.

• Provide quality service to end users in needs analysis, solution recommendation, vendor selection, implementation, training, and post-installation support.

• Ensure that enterprise information systems operate according to internal standards, external regulatory standards, and legal requirements.

• Develop and enforce policy and procedures to ensure the protection of enterprise IT assets and the integrity, security and privacy of information maintained by the enterprise.

• Develop and maintain an enterprise-wide business recovery plan  to  ensure  timely  and  effective restoration of IT services in the event of a disaster.

1. Human Resources Management (20%)

• Responsible for the recruitment, development, motivation and retention of assigned management and staff conforming to budgetary objectives and human resources policies.

• Ensure appropriate training programs for the organization are in place to attract, retain and develop the key personnel required to support information services.

1. Financial Management (20%)

• Develop and maintain the annual operating and capital budgets for company information and technology systems operations consistent with programmatic plans and established financial guidelines. Responsible for monitoring IT activities and costs as related to the overall utilization of resources required to meet programmatic operational requirements.

• Develop and maintain corporate policies and standards aimed at minimizing costs related to the acquisition, implementation and operation of IT systems.

• Maintain contact with existing and potential new partners for DFS and innovative channels, IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluate alternatives, perform appropriate cost benefit analysis, and recommend solutions that minimize costs commensurate with acceptable risks.

• Review company hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate. Develop, when possible, company master purchase or lease agreements for hardware, software, maintenance and telecommunication services.

• At least 10 years of progressive experience in managing functions and departments dealing with information handling, work flow and systems.
• Three or more years of direct management of a major IT operation is preferred.
• Two or more years of experience in banking industry is essential, preferably in IT planning to support strategic business goals.
• Experience should also include substantial exposure to both in-house and shared or out-sourced systems, multiple hardware platforms, and integrated information and communications systems.
• Experience in digital transformation of financial institutions is highly desirable, as well as experience in Myanmar or in Asia.
• Requires a bachelor's degree in Computer Science, Business Administration or a related field.
• Post Graduate Master of Business Administration or Management degree.
• Written and verbal communication (fully fluent in English)
• Negotiating with vendors, contractors, and others
• Budget preparation and monitoring
• Planning and organizing
• Management and leadership
• Interpersonal relationship building