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Head Of IT Operations & Support

Talent Experts

Head Of IT Operations & Support

Talent Experts
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
23 Dec 2020

Experience level

Director and Above

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

  • Support design tasks, and into the build and implementation phases for new deliveries
  • Collaborate with other professionals to determine functional and non-functional operational requirements for current, as well as new software or applications
  • Use tools and methodologies to proactively maintain and monitor systems
  • Use a standard incident response methodology
  • Determine root causes and implement long-term fixes / process improvements
  • Working with internal IT staff and other stakeholders, as well as external IT vendors, such as infrastructure supplier, core system, and middleware
  • Operate in a 24 / 7 support environment
  • Manage a team of staff, both internal IT, vendor, and Call Centre contractors
  • Set standards / SLAs and enforce based on ITIL
  • Operate under a strict information systems framework
  • Communicate successfully all concepts and guidelines to development team for support requirements
  • Ensure software meets all requirements of quality, security, modifiability, extensibility etc. before you accept delivery
  • Support & work with Product team to input tech support perspective for new product initiation
  • Evaluate and recommend tools, technologies and processes to ensure the highest quality support platform
  • Use a standard support management tool (e.g. Zendesk) to manage the complex support requirements
  • Domestic & Regional travel may be required from time to time.

Open To

Male/Female

Job Requirements

  • Proven experience as IT Operations Expert / Manager with over 7 years IT Operations experience
  • Bachelor’s Degree or Master’s in Computer Science or Technology
  • Excellent knowledge of software and application support and maintenance
  • Good knowledge of software development methodologies, tools, standards and procedures for high quality IT Support
  • Familiarity with ITIL / similar framework
  • Vendor management experience
  • Experience working with Amazon Web Services a bonus
  • Software development experience a bonus
  • Strong knowledge and sound skill in dealing with API management
  • Experience with security technologies (OAuth, SAML, OIDC, etc)
  • Experience with Zendesk, SolarWinds, or similar support platform

What We Can Offer

Benefits

- Medical Insurance
- Mobile Usage allowance
- Travel Allowance
- Other benefits including Company Bonus

Highlights

- International standard

Career Opportunities

- Growing organization
- Develop your career

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