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Head Of Operation

Industry Leading Company
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
09 Apr 2021

Experience level

Manager

Job Function

Sales, Business Development

Min Education Level

Diploma

Job Description

  • Manage the System Processing Management, Account Registration and KYC management and Payment Services to ensure smooth and efficient operations procedures.
  • Develop, implement and review operational policies and procedures to improve the operational productivity, cost effectiveness and crossteam/department collaboration.
  • Manage activities of third party service providers and aggregators to ensure adherence to Service Level Agreements.
  • Efficiently manage Operational Activities within the MFS Division.
  • Manage the provision of operational assistance to all internal and thirdparty partners.
  • Develop, manage and ensure adherence to all MFS operational policy, process and procedures.
  • Manage Partner Bank relations and service support.
  • Manage the activation of Merchant and Agent Accounts.
  • Ensure regular updates of all user guides and Operational manuals.
  • Manage customer records in line with regulatory requirements.
  • Manage the development and implementation of Training programs to build capability for all Mobile Money internal and external stakeholders.
  • Coordinate Mobile Money Governance, Audit and Risk Management activities.
  • Provide support on product development, testing, training and support.
  • Manage Customer Experience initiatives with the MFS Division.
  • Work collaboratively with Customer Care team to manage third level query resolution.

Open To

New graduates
Male/Female

Job Requirements

  • A Degree in Computer Science, Information Systems, Business Administration or other related qualifications
  • Business Risk Management, Information systems management, In-depth knowledge of Mobile Financial Industry, System management / Administration
  • Microsoft Office suite and other related software applications
  • A candidate for this position needs to demonstrate exceptional leadership skills, portraying an ability to move and inspire a large group in a unified direction and vision. Being a representative of the business, he must also be a likable and approachable individual who is able to form strong and long-lasting relationships both internally and externally on behalf of the business.

What We Can Offer

Benefits

*Rewards for over performance

Highlights

*Make a different

Career Opportunities

*Promotion opportunities

Apply for this job

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Experience level

Manager

Job Function

Sales, Business Development

Min Education Level

Diploma

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