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Head Of Operations (Pharmacy Chains)

Capital Diamond Star Group

Head Of Operations (Pharmacy Chains)

Capital Diamond Star Group
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level


Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

  • The Head of Operation will oversee all of the daily Operations of the Wellington Pharmacy Shop in Shop across Capital, G&G and standalone stores and taking responsibility of store level P&L ownership. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPI including implementing or ownership of business project. HOO will manage the store’s employees, including hiring, performance evaluation, headcount control and assigning duties and responsibilities by training, coaching and developing the team.
  • The Head of Operation will be responsible for motivated & engaging staff and to ensure the staff represents and embraces CDSG Core Values and understand Retail Cluster goals. They will also hold regular team meetings to communicate with their direct report and other functions.



- Maintains the stability and reputation of the store by complying with legal & SOP requirements.

- Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual

- Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management

- Contributes to future development at strategic and operational level

- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations




- Increase sales to maximize profitability while reducing costs through well managed operational controls

- Drive sales and retail improvements through analysis and support.

- Propose measures to improve operational performance

- Ongoing review of sales results versus targets and budget




- Ensures store operations requirements are fulfilled to include target headcounts, assigning employees, follow up on work results

- Maintains store staff by assisting in recruitment, selection, orientation and training.

- Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results.

- Protects staff by providing safe and clean environment.

- Commercial communication to all staff.

- Develop the sales staff and support areas to optimize sales and profits.

- Create and develop a coaching culture as well as promoting an environment that promotes diversity.

- Lead the store team to deliver a profitable business.

- Ensure staff have a high level of customer awareness and product knowledge.

- Liaise with Training Department to develop and manage the company's sales and product training programs



- Reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.

- Market merchandise by studying advertising, sales promotions, display plans, analyzing operating and financial statements for profitability ratios.

- Secures merchandise by implementing security systems and measures.

- Set the highest international merchandise standards

- Liaise with Buying department to ensure range and stock levels are consistent with business requirements.




- Achieve financial objectives by preparing budgets, operating expenditure, analyzing variances and initiating corrective actions

- Maximize sales and profitability for the company

- Set monthly targets, monthly and annual budgets

- Update forecast results

- Work closely with CEO to provide quality retail information and reporting




- Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

- Protects customers by providing safe and clean environment

- Take account of customers’ needs and shopping habits and competitor activity

- Use a range of internal and external information data to initiate business changes and create a customer focused culture


Open To


Job Requirements

Work Experience

  • Have a minimum of 5 years of experience with a Retail operation background - preferably within Supply chain, Retail or fast pace environment.
  • Demonstrable experience of successful change management; experience of a start-up operation, site expansions or site relocations is advantageous.
  • Experienced in WMS / ERP implantation.
  • Have a proven track record in hiring and training individuals into becoming successful teams.
  • Be confident in negotiating with external business providers incl. rental negotiations.
  • Have held significant budgetary responsibility
  • Be comfortable with stock replenishment and control
  • Excellent written, numerical and communication skills
  • Self-motivated, innovative and keen to think outside the box to drive the business forward


  • Must have a Bachelor Degree in Pharmacy (B.Pharm) or M.B.B.S holder would be preferable
  • Excellence at MS Office (Word, Excel, PowerPoint)


What We Can Offer


Transportation for business purpose.
Bonus will be provided based on the Business and Individual performances at the end of financial year.


- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Capital Diamond Star Group (CDSG) is one of Myanmar’s leading and most successful conglomerates, currently employing over 8000 people across all the units. Born in the 1960s as a trading company, the company has since expanded in a number of sectors, currently operating with 13 entities spanning Retail, Financial Services, Food, Automotive, Telecommunication and much more. The group has experienced phenomenal growth over the years and has built a nationwide, multi-channel distribution network, followed by the opening of Capital Hypermarket and Grab & Go convenience stores. Following the launch of Capital City, the group’s most remarkable real estate development, CDSG has quickly gained recognition as one of the leading players in the real estate development market in Myanmar. The group also operates in the Pharmaceutical, Personal & Home Care and Infrastructure sectors.

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Experience level


Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

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