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Help Desk (IT)

De Heus Myanmar Ltd
| Yangon
Verified This job has been verified by the company as a real job vacancy.
25 May 2020
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Help Desk (IT)

De Heus Myanmar Ltd
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Entry Level

Job Function

IT Hardware, Software

Job Industry

Agriculture/Forestry/Fishing

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Main Task and Responsibilities
Ø  Respond to requests for technical assistance in person, via phone, electronically
Ø  Diagnose and resolve technical hardware and software issues
Ø  Research questions using available information resources
Ø  Advise user on appropriate action
Ø  Follow standard help desk procedures
Ø  Redirect problems to correct resource
Ø  Identify and escalate situations requiring urgent attention
Ø  Track and Route problems and requests and document resolutions
Ø  Inform Management of Recurring problems
Ø  Stay current with system information, changes and updates

 

Open To

Male/Female

Job Requirements

Position Requirement:

Ø  Bachelor degree preferred
Ø  Window 2012/2016 server certification
Ø  Working knowledge of fundamental operations of relevant software, hardware and other equipment
Ø  Knowledge and experience of customer service practices
Ø  Related experience and training in troubleshooting and providing help desk support
Ø  Able to speak English

What We Can Offer

Benefits

Bonus and Allowance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
OR

Experience level

Entry Level

Job Function

IT Hardware, Software

Job Industry

Agriculture/Forestry/Fishing

Min Education Level

Bachelor Degree

Job Type

Full Time

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