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Helpdesk Engineer

ZTE Myanmar Company Limited, | Yangon

Helpdesk Engineer

ZTE Myanmar Company Limited

Helpdesk Engineer

ZTE Myanmar Company Limited

Myanmar - Yangon

| Yangon

12 Aug 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

1. Work in Service Operation Center (SOC) in 7*24 day/night shift and responsible for Customer Complaint (CC) Handling.
2. Create and follow CC cases by creating and tracing tickets in tool system.
3. Assign CC to NPO, NOC Back Office or SOC thenical team according to process.
4. Check the quality of CC tickets handled by other teams and correct/improve the quality with guidence of SOC manager.
4.Submit daily/weekly/monthly CC report to management and customer.
5.Escalate the status of CC ticket when it almost breached.

Open To

Male/Female

Job Requirements

1.Must hold a degree or above.
2.More than 2 years experience in FO (Front Office) or HelpDesk or other relevant work.
3.Basic knowledge of Telecommunication fields like Core Network and Wireless Network.
4.Understand workflows and processes.
5.Excellent written and verbal communication in English and interpersonal skills.
6.Good skill with Office software etc.
7.Willing to learn, active and positive.

What We Can Offer

Benefits

OT available

Highlights