Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
Sorry, unable to apply, please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

HR Services Operation Lead

Wave Money

HR Services Operation Lead

Wave Money
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
04 Oct 2021

Experience level


Job Function

HR, Training and Recruitment

Min Education Level

Bachelor Degree

Job Description

Notice : Only the most suitable applicants will be contacted for the first interview. We thank you in advance for understanding and for your interst in joining Wave Money.


Position Purpose

The role of HR Services Operation Lead is to ensure an effective back-end HR operation is run with seamless coloration with inter departments, external bodies. By providing an excellent HR service to employees and enable our employee’s productivity.  

The role reports directly into Senior Manager, while working closely with Chief People Officer and the rest of the HR team.


Key Accountabilities are as below ; 

Compensation & Benefit

  • Ensure the accuracy of employee payroll and personal income tax in accordance to company policy and guidelines while ensuring to comply with Myanmar Employment Law.
  • Working closely with external consultants or independently to ensure the company is fully compliant with Myanmar PIT law.
  • Working closely with Finance & Accounting team on payroll and employee expenses accounts.
  • Taking ownership on management, administration and process of other cooperate employee benefits (i.e. medical insurance, life insurance, etc)
  • Staying updated with the employment and salary trend in the market to ensure the company stays relevant.

HR Employee Services

  • Support and guide employees on HR enquiries and requests
  • Visa, FRC, Stay Permit, Form C Application for expat employees
  • Implement new employee initiatives for employee engagement and productivity
  • Working closely with Chief People Officer and HR Business Partners to drive the high-performance culture though performance management
  • Manage and maintain HR Service Level Agreement (SLA) 
  • Manage and own seamless on-boarding and off-boarding process
  • Plan and conduct new employee orientation to foster positivity towards company culture
  • Working closely with Sourcing & Facility Department to ensure that all services that is required for HR department and relevant employee support supplies, office supplies, and necessities for projects event are properly procured/sourced.

Policies, Guidelines, Compliance and Internal Controls

  • Keeping updated with Myanmar Labor Law and other relevant policies which can impact to HR practices and to the employees of Wave Money, when required develop policies appropriately.
  • Continue to develop and maintain high value HR and employee process and policies
  • Develop and maintain employee handbook

Personal Administration

  • Ensuring the integrity of HR data
  • Ensure and accuracy and stability of HRIS
  • Working closely with sourcing team and the vendors to ensure HR teamwork with the right partners (i.e. recruitment agency, tax consultants, benefit providers etc)

HR Projects

  • HR Management System Implementation
  • End User and Admin Training
  • Other HR projects will be assigned from time to time. (excellent planning, stakeholder management and project management and delivery will be necessary)

Key Responsibilities

  • Be the first point of contact for day-to day operational HR-related queries
  • Administer HR-related documentation, such as contracts of employment, personal files, personal income tax records, etc
  • Maintaining employee files as to ensure accuracy and compliance
  • Ensure the relevant HR database is up to date, accurate and complies with legislation
  • Super user of HRIS
  • Implement and manage employee health and safety programs
  • Managing employee leave records, updating and reporting to manage (on HRIS system)
  • Continuously improve the process following a customer centric approach
  • Monitor adherence to and comply with HR SLA
  • Lease agreement, business cards, stationary and office material procurement
  • Providing benefits orientations and enrollments

Key Stakeholders

This position has to communicate with various stakeholders such as, senior management of Wave Money, Head of Departments, external consultants and vendors.


Open To


Job Requirements

Experience, Functional Skills and Knowledge Areas

  • At least 5 years of progressive experience in HR Operations & Performance Management in a high growth company.
  • A bachelor’s degree holder in B.BA, B.BM, B. Com or equivalent is a must
  • Previous working experience in an International Fin Tech, Tele Communication or banking company would be an advantage.
  • Strong knowledge and hand-on experience in Microsoft Excel and PowerPoint presentation are MUST haves
  • Experience in handling of web-based management systems (HRIS)
  • Experience with team management and development
  • Change management and adaptability
  • Demonstrated decision making capability and ability to work without supervision.
  • Fluency in English and Myanmar is mandatory

What We Can Offer


- Medical, Life & Accident Insurance
- Mobile Usage allowance
- Travel Allowance
- Other benefits including Company Bonus


- Myanmar's First Mobile Financial Services Provider
- International Working Environment

Career Opportunities

- Growing organization
- Develop your career

About Our Company

Wave Money is a leading mobile financial services provider operating with over 57,000 Wave shops across Myanmar. Wave Money is a joint venture between Yoma Bank and Singapore Exchange listed Yoma Strategic Holdings and provides easy, fast and reliable mobile financial services through a nationwide agent network.
Wave Money introduced a unique way of transferring money, bringing millions of people in Myanmar access to formal financial services.

Apply for this job


Experience level


Job Function

HR, Training and Recruitment

Min Education Level

Bachelor Degree

Share with a Friend