Role Purpose: To provide ICT support for East West seed employees across Myanmar and level one network support.

Roles & Responsibilities:

• Receive, manage and record IT help desk requests receiving either by telephone, email or through service desk tool.
• Timely resolution of all service requests.
• Maintain appropriate logs of ICT equipment’s, take appropriate actions against Alerts, Warnings and errors in logs.
• Installation, configuration and support of IT equipment (PC, laptops, printers, cell phones, handhelds, switch, access points… etc.)
• User account maintenance (Password reset /unlock user account).
• Video Conference support.
• Manage and Maintain CC TV surveillance system .
• Maintain ICT inventory of all ICT equipment in Google sheet or Service desk.
• Installation and maintaining inventory of all air cards if provided for remote / traveler users.
• Perform Preventive maintenance for Laptop / Desktop / Network / Printers in every Quarter.
• Telephone installation on users’ desk & help fix telephone issues.
• Play role of ICT infra project team member to deliver ICT infra local / global project on time.
• Work as a team member, providing support to colleagues as and when required.
• Any other duties within the ICT support scope, the title of the post and its grading as requested by the line manager or Head of Department.

• Network Infrastructure support (Internet, Intranet, LAN connectivity )

• Public web site updation.

• Support intranet site issues with the help of TH web support team & WiFi connectivity support.

• Record network down time and send monthly report of network down time. 

• Network cable crimping & establishing network points at designated location.

• Windows environment knowledge (AD, DNS, DHCP)
• Client operations systems (Windows 10)
• Lan / Wan issues troubleshooting
• GSuite apps
• Mobile devices (Android)
• Up-to-Date technical knowledge
• In depth understanding of software and equipment of end users  
• Work independently and in team environment.
• Communication (English / regional language)
• Good accurate record keeping
• Good interpersonal and customer care skills