Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

IT Junior Service Management Analyst

British American Tobacco Myanmar
Hlaing | Yangon
Verified This job has been verified by the company as a real job vacancy.
23 Sep 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile
IT Junior Service Management Analyst
British American Tobacco Myanmar, Hlaing | Yangon

IT Junior Service Management Analyst

British American Tobacco Myanmar

IT Junior Service Management Analyst

British American Tobacco Myanmar
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

FMCG

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

TYPICAL ACCOUNTABILITIES

Responsible for managing applications throughout their lifecycle. Plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications.

• Supervise and reviews Application Landscape.

• Support the regular performance review process with both the IT Customer and Service Provider which covers:

      • Review outstanding actions from previous Reviews;

      • Current Performance;

      • Capacity planning

      • Business release management, patch management and audit requirements

      • Appropriate actions to maintain / improve Service Levels.

• Support troubleshooting

• Initiates any actions required to maintain or improve performance and stability

• Conducts annual user reviews

• Ensures that appropriate changes are assessed for their impact on service levels

• Accommodating Service Improvement Plans

 

ROLE SPECIFIC ACCOUNTABILITIES:

  • Responsible for managing local application services or directly support applications
  • Responds to any incidents being raised with regards to managed applications portfolio
  • Supports services review process by providing data & analysis where applicable (complex apps landscape)
  • Monitors delivery of support services as per agreed SLA
  • Ensures compliance, owns and tracks delivery of any required remediation activities
  • Responsible for license management of apps portfolio in-scope
  • Runs / participates in the Regional CAB for Infrastructure / Apps Changes

Open To

Foreign (Expatriate)
Repatriate
Male/Female

Job Requirements

SKILLS, KNOWLEDGE, EXPERIENCE

Communication skills: oral, written, presentation, facilitation

• ITIL knowledge

• Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels

• Ability to work under pressure, handle stressful situations in a calm manner

• A good understanding of the organization’s IT applications, services provided

• Innovative thinking with service quality, and its improvement, within limits of costs and business direction 

What We Can Offer

Benefits

- Bonus & commission
- Attractive packages

Highlights

- A Global Market Leader
- Join a winning team
- You can make a difference

Career Opportunities

- Training provided
- Promotion Oppotunity