A Big Opportunity for ...
· Create and maintain tips and tricks solutions for company products
· Create and maintain comprehensive project documentation
· Provide introductory online & classroom training for company products
· Resolve technical issues in a timely manner using available resources within the company
· Ensuring that all projects are delivered on time, within the scope
· Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
· Ensure resource availability and allocation
· Develop a detailed project plan to track progress
· Use appropriate verification techniques to manage changes in project scope and schedule
· Measure project performance using appropriate systems, tools, and techniques
· Report and escalate to management as needed
· Analyze Customer Journey Mapping touchpoints to maximize opportunities and enhance customer experiences
· Perform risk management to minimize project risks
· Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Resolve issues for staff via phone, in person, or electronically