• Responsible for planning and directing the information processing activities of the team and coordinate the effective design, implementation, and operation of information systems and applications • Have an in-depth understanding of the business and assist them in fulfilling their needs via the delivery of system enhancements.

• Apply industry best practices in IT Project/Program Management to the execution of day-to-day activities in the project and the management of Service Requests.

• Continuously observe, evaluate, and improve project processes to increase team efficiency and quality of Service Requests delivered to the business.

• Actively engage with internal stakeholders.

• Help the Scrum team achieve higher levels of scrum maturity.

• Lead the Scrum team in using Agile methodologies and Scrum practices.

• Work closely with the Product Owners to prioritize Service Requests and define the scope of each Application Release.

• Manages and develops project team to achieve project/program objectives

• Create and maintain comprehensive project documentation

• Mentors and encourages skill development of project team members

• Provide timely and concise updates to internal stakeholders on the progress of ongoing system enhancements or production issues

• PMP (Project Management Professional) Certification or equivalent preferred. Or the Project Management Professional (PMP) Certification path.

• Bachelor’s Degree or higher in Software/Computer Engineering, Technology or related field.

• Good understanding and experience in IT project management and Software Development Life Cycle (SDLC) are necessary.

• Demonstrates an in-depth understanding of key policies, processes, and methodologies applicable to project management.

• Communication skills to engage the business team and internal development team whenever necessary.

• Strong project and people management skills. Excellent communication and problem-solving abilities. Able to work within tight schedules. Self-driven and good team player.

• Possess strong verbal and written communication skills and the ability to present and pitch to stakeholders.

• Preferably have prior hands-on experience with Application development using PHP/Go/Node technology and frameworks.

• At least 2-3 years of prior experience as a Scrum master is a plus.