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IT Strategy - Senior Deputy Manager

MPT - Myanma Posts & Telecommunications

IT Strategy - Senior Deputy Manager

MPT - Myanma Posts & Telecommunications
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
01 Dec 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

- To conduct research or interviews to understand business/commercial requirements, in both short term (operational) and long term (strategical)
- To provide suggestions and contributions within IT division in term of IT architecture, Operation Efficiency and other standardization, IT process and governance, and vendor evaluation
- To analyse cross departments and teams's requirements (either new requests or change requests) while discussing and explaining funtionality of ITSM tool to onboard their processes on ITSM to get better productivity and service delivery
- To cooperate with other System PICs within IT Division to implement smooth and robust integrations while considering dependencies of each IT services and systems
- To provide Operational support for ITSM project, including modifications of existing flows and new changes from related departments and stakeholders
- To manage and monitor vendor's KPIs & SLAs for operations relating to ITSM (including incidents, requests, change, problem and asset management) to drive overall IT service quality with defect-free
- To arrange and review training guidelines to provide end users, fulfillers and vendors training for respective ITSM process to make it good visibility and effective understanding
- To solve end user complaints and incidents occurrence in ITSM system to make recovery of the services in short time frame to reduce impact
- To update and review RFP documents, contractual terms and various IT policies to generate standardized documentations which are compliant with company policy
- effective troubleshooting skill- service-minded attitude- good at vendor management- excellent team work spirit- understanding business and technical processes- quick learner with adaptive nature
 

Open To

Male/Female

Job Requirements

- 5 Years experience of ITSM, ITIL processes and Service Delivery management

- 2 years experience in IT Strategy, (Standardization, & Process Improvement)

- 6 years experience in troubleshooting various IT issues
- Bachelor degree in Information Technology- ITIL 4 Certified- Project Management- IT Architecture
 

What We Can Offer

Benefits

Ferry Transport
*Health Insurance
*Performance Bonus

Highlights

An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

For over 130 years, the operator has been championing the development of the telecommunications industry in Myanmar. Today, it operates a nationwide network infrastructure, with the widest mobile network coverage of 96% throughout Myanmar.
Through its wide network of retail outlets and points of sale, MPT aims to make telecommunications services more accessible nationwide. Together with its workforce of over 8,000 employees and KDDI Summit Global Myanmar (KSGM) all of whom are intensively supporting MPT’s operation, MPT is committed to continually driving the development of the telecommunications sector, and moving Myanmar forward.
MPT was ranked as the most loved Brand in Myanmar amongst 42 key brands on June 30, 2016 according to a brand research in Myanmar by Millward Brown, a British multinational market research firm.

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