• Maintain strong client system documentation to include system reviews and recommendations

• Incident response, monitoring, investigation, project implementation, as well as basic operational support.

• Business Awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.

• Maintain daily documentation by entering time, expenses, and all work as service tickets in Connect wise

• Ensure all areas of the resort are supported with proper computer systems.

• Manage installations, upgrades, and configurations of hardware and software

• Maintain and support LAN drops

• Provide support for Workstations and printers related to L1 Support.

• Perform system administration and maintenance tasks including:

1. Management of software maintenance/updates (Windows, Office, etc.)
2. Management of virus protection and endpoint protection
3. General network and user administration tasks

• Manage time and escalate issues as needed

• After-hour /weekend support as needed

• Must have to go to trip whenever the meet urgently case

• Other duties as assigned

• Bachelor’s degree or equivalent in the IT field

• Experience with troubleshooting Windows operating systems, software applications, and printers are necessary

• A+ or similar hardware training and certification are preferred

• Network engineering knowledge is a plus

• Must be familiar with various remote support tools

• Symantec Ghost or similar disk imaging experience is a plus

• Service Desk ticketing software experience is preferred

• Able to work nightshift is a plus

• ITIL Foundation training or knowledge is desirable