Job Description

·       System Installation and Configuration of Enterprise Content Management System

·       Manage and monitor all installed systems and infrastructure

·       Administration & maintain Servers, Application Software and System Management tools

·       Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with consultants/developers to implement those fixes

·       Maintain security, backup, and redundancy strategies

·       Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

·       Participate in the design of information and operational support systems

·       Provide 1st and 2nd level support

·       Liaise with vendors and other IT personnel for problem resolution

·       Support the Management in Capacity Planning and Monitoring and make recommendations

·       Understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality

· Abilility to speak Mandarin is a plus

Please provide CV in English

IT Support Specialist Requirements:

• A diploma or  bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist. 
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.