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IT Support Technician

Wall Street English Myanmar
Chanmyathazi | Mandalay
Verified This job has been verified by the company as a real job vacancy.
17 Jun 2024
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
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IT Support Technician

Wall Street English Myanmar
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Education/Training

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

 The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.

IT Support operation

  • Check and fix issues related to hardware and software in laptop/ PC of User
  • Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
  • Installation and handover the laptop/ IT equipment with handover form
  • Support users in using printers, projector, user cable
  • Support users accessing to our company system with approval
  • Troubleshoot and provide the solution for users using printer, Projector, and peripherals
  • Arrange and categorize IT equipment
  • Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches

IT infrastructure, network, and software support

  • Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
  • Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs
  • Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place
  • Monitor and maintain all systems and networks, computers, software according to pre-determine schedule

End-users’ guideline

  • Guide newcomers using the system follow up the company standard, security, procedure
  • Daily checklist and monthly check list
  • Build some guidelines for using system inside organization

While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.

Open To

Male/Female

Job Requirements

  • Minimum 1 - 2 Years  Relevant Experiences 
  • Knowledge about Microsoft 365 and attached features and function
  • Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN
  • Knowledge about server infrastructure: VMware, Hyper-V, windows server, Linux

What We Can Offer

Benefits

- Rewards over Performance

Highlights

- Joined an experienced team
- International Standard

Career Opportunities

- Learn new skills on job