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· Establish project scope, system goals and requirements through meeting and coordination with internal and external stakeholders
· Develop requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
· Design, Implement, maintain and upgrade the systems to meet the business and user needs
· Develop testing procedures, test cases and test data
· UAT system testing/ verification of test results on any system change and/ or new product launches
· Prepare documentation of all processes, guidelines and manuals
· Provide trainings and workshops as needed
· Develop maintenance procedures
· Collaborate with Project Leads and IT team to resolve issues
· Perform regular reviews of systems and generate reports
· Ensure smooth operation by providing suppor