The work:​ 

• Act as an interface between the client and the system or application whilst following the principles and procedures of the quality management system 
• Define a client’s issue to interpret and design a resolution based on deep product knowledge 
• Assist users through Phone, Chat, Email, or tickets raised via Portal following proper Incident Management processes and procedures 
• Log, validate, and diagnose user issues on the full range of products and applications used 
• Provide users with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group 
• Escalate and manage interactions to agreed service levels 
• Contribute to continuous improvement of the service 
• Meet scorecard targets set in the project/s assigned 

What’s in it for you?  

• You will be part of a diverse, vibrant, global Accenture/Advanced Technology Center community, continually pushing the boundaries of business capabilities.  
• At Accenture you will work on meaningful and innovative projects, powered by the latest ATCP technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven design. 
• Accenture will continually invest in your learning and growth. You'll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.  

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and conditions apply

In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.

What we believe: 

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.  

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. 

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you. 

Here's what you’ll need: ​ 

• A bachelor's degree 
• Fluent in Italian 
• Minimum of 2 years’ experience in IT Management and 24/7 Operations Management 
• Experience in providing support to customers using incident, requests, problem, and change management 
• Willing to work on holidays, weekends, shifting schedules, and extended working hours