Jr. And Sr. Customer Service - ( Pyin Oo Lwin )

KBZ Bank

Pyinoolwin | Mandalay

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Jr. And Sr. Customer Service - ( Pyin Oo Lwin )

Jr. And Sr. Customer Service - ( Pyin Oo Lwin )

KBZ Bank

Jr. And Sr. Customer Service - ( Pyin Oo Lwin )

KBZ Bank

Myanmar - Mandalay

Pyinoolwin | Mandalay

03 Oct 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

The role holder is mainly handle for the customer service, KYC change process , complaints management, supervisory if needed.

To check and update the information in KYC update and Booking data Sheet
To ensure that customers are satisfied with provided customer service
Monitor the KYC change process.
Support the bank side (Maker- Checker) for KYC change process
Ensure the effective communication between stakeholders [bank side (Maker-Checker), KBZPay side & KBZPay call center ]
Arrange floor plan for customer convenience (together with bank side)
To perform all of duties assigned by supervisor
To train staff regarding their individual needs for work operation.
Handle complaints and provide appropriate solutions for customer satisfactory

Open To

Male/Female

Job Requirements

To assist the Team Leader in coaching new customer service officers and may be required to work in a supervisory capacity in the Team Leader's absence
Strong experience on customer service
Good listening and communication skill
Clear communication skill
Taking responsibility
Resilience on dealing with unexpected complaints
At least one or two years experience of providing the service to the public
At least graduated with any specific majors

What We Can Offer

Benefits

Quarterly Bonus

Highlights

Leading Bank in Myanmar

Career Opportunities