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Junior Associate / Associate - Agri/Credit Care

Yoma Bank

Junior Associate / Associate - Agri/Credit Care

Yoma Bank
Recruiter active 16 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
20 Jun 2022

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

ROLE PURPOSE 

We are looking for a self-driven, motivated, work harder and competent in engaging with delinquent customers. The main responsibility will be to contact delinquent clients and collect missed outstanding payments in early days of delinquency. This role will help Yoma Bank to take care of 1-90 days delinquent customers by working closely with respective Branch Managers, Home Loan Specialist and Collection & Recovery team.

 

DUTY AND RESPONSIBILITIES

  • Contact assigned delinquent customers to make sure the key reason for missing regular repayment.
  • Trade-off with customer to be a good client in the future.
  • Negotiate deadline for fully or partial repayment of due principal and/or interest.
  • Get promise to pay on specific date and repayment amount in figure (fully or partial).
  • Record the call result in given system/form/excel sheet/ Microsoft form.
  • Report the call result to team lead daily/weekly/monthly.
  • Follow up with the customer who promised to pay to keep their promise.
  • Collaborate with stakeholders to achieve required result for delinquency management.
  • Provide customer feedback and market update to team lead.
  • Related tasks assigned by team lead/SM/HOD.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree with diploma or certificate in Communication, Accounting, Business Management, or a similar field. 
  • Min. 1-year experience in related field. 
  • Prior collection experience is preferred but not essential. 
  • Manage time effectively and work well under pressure and meet deadline. 
  • Good communication and negotiation skill 
  • Able to use Microsoft Office; word, excel and email. 
  • Able to write official letters, emails in simple English. 
  • Good typing speed in both English and Burmese 
  • Excellent communication in Burmese. 
  • Written in simple English and good Burmese. 

What We Can Offer

Benefits

• Ferry Provided
• Mobile Phone Allowance
• Life Insurance
• Limited Medical Cover

Highlights

• Empowered Working Environment
• Diverse Team

Career Opportunities

• Learning and Development Platform
• Opportunities to Explore Multiple Career Paths

About Our Company

"Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 25 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.
All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."