Junior Service Desk Engineer

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KBZ Bank

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Junior Service Desk Engineer

KBZ Bank

Myanmar - Yangon

Full Time

02 May 2022

Yangon

02 May 2022

Apply Now

Experience level

Entry Level

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

To perform a primary and single point of contact between users and related owner teams in an IT organization. 1st line IT support across all areas of the business units.

Act as a single point of contact (SPOC) for IT Support and communicate with backend teams.
Use a tracking solution for all incoming service request
Automated ticket tracking, routing and email notifications
Basic Incident Management and Problem Management
Offers some limited integrations with other IT Service Management Processes
Some areas/applications supported by specialty groups outside of the help desk
Provide level 1, 2 support and pass incident ownership if escalation is needed
Problem resolution and escalation procedures
Managing the Knowledge Base
Adhering to Service Level Agreements (SLAs)

Open To

New graduates

Female

Job Requirements

Fresh graduate also welcome

IT Related Degree
Fluency in English
Experience in a Bank Service Desk environment
Professional and polite telephone manner.
Customer focused with the ability to communicate at all levels.
Self-motivated with the ability to work under pressure
Knowledge of Core Banking Process

What We Can Offer

Benefits

International Standard

Highlights

International Standard

Career Opportunities

International Standard

About Our Company

KBZ Bank
THE STRENGTH OF MYANMAR

**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**

Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.

KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.

Purpose
We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.

Fulfilling Career – Today and Tomorrow
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

Personal Challenge
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

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