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Junior Support Consultant

Vanguard Business Solutions & Consulting
| Yangon
Verified This job has been verified by the company as a real job vacancy.
08 Jan 2020
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
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Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

The Support Consultant will be responsible providing support to a vast array of customers during installation, upgrade or usage of their software.

• Primarily responsible for Handling support tickets and application support to the end users.
• Provide support such as problem fix, monitoring and testing for business application.
• When an issue comes, should be able to diagnose, analyze and solve the issue.
• Reviews and discusses open incidents to determine who and how the incidents should be handled.
• Reviews recently closed incidents to determine if the incidents could have been handled better. If so, implement corrective action for the future.
• Ability to deliver basic SAP training to client end-users and preparing end user training material

Open To

Male/Female

Job Requirements

Knowledge & Qualification Skills
•Degree or diploma in IT, or equivalent experience
•L.C.C.I Level II (or) III
•At least 2-year experience in related field
•Confidence and ability to understand and navigate new technology quickly
•Strong oral, written, interpersonal skills and problem-solving skills.
•Ability to multi-task and manage time effectively
•Strong customer service skills
•Enthusiastic and passionate about customer service
•Report to head of the department

Essentials Skills
•Strong communication skills, both oral and written
•Ability to convey information in a clear, concise manner relevant to the user or the developer
•Strong organisation skills with the ability to prioritize deliverables and plan accordingly
•Initiative with the ability to work under pressure to tight deadlines with minimal supervision

What We Can Offer

Benefits

Rewards Bonus for Performance

Highlights

Join an experience team

Career Opportunities

Learn New Skills on your jobs
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

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