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KBZPay Channel Manager

KBZ Bank
Recruiter active 10 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level


Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

We are seeking a self-motivated and innovative channel manager to join our KBZPay Channel Team, Transactional Banking Business Unit at KBZ Bank.

Assistant KBZPay Channel manager generally helps the channel Leads in the development and implementation of different strategies to acquire a strong position in the market and stay ahead in the competition. Here is a list of the responsibilities

  1. Manage and contribute to KBZPay customer app by the channel perspective - the main focus mode is on the growth of user rate, app consistency and increment of conversion rate over KBZPay users
  2. Monitor key KPIs monthly such as login active user, transaction active user, new onboarded user by channel wise
  3. Review business progress with product managers and plan for campaigns as necessary.
  4. Brainstorm new product feature ideas from channel perspective
  5. Identify the potential customers and vendors and try to build long term relationships and personalized campaigns engaging plans
  6. Monitor the distribution, sales and consumer reactions through a well-conducted consumer analysis on a monthly basis
  7. Convey, recommend and provide different suggestions to the research and development team after studying and analyzing the current market trends / campaigns.
  8. Make a place for the new and old products of the company by identifying the new potential areas
  9. Monitor competitors' activities and prepare competitor analysis to share with management.
  10. Finetune customer experience journey and align with key stakeholders.

Along with these duties he/she also needs to carry out some additional duties which are as under:

  • Prepare MIS report and deck to share with management and present monthly
  • Review bi-weekly and monthly customer feedback reports and plan for the next action items.
  • Implement monthly engagement plans for dormant user reactivation by coordinating with respective stakeholders.
  • Analyze the data and take necessary actions such as Dormant user analysis, Bank A/C link Campaign  by collaborating with related stakeholders.
  • Studied user behavior patterns, empower and contribute related stakeholder for their actions
  • Delivering the released training to related stakeholders , along with training, preparing customer journey flow, FAQs and Feedback forms.
  • Technical support for donation merchants and implementation in the KBZPay App for 6 months including reporting.
  • Prepare BRDs (Business Requirement Document) for the new features development and existing features enhancement.
  • Prepare/Align for SOPs and user guides of process/product enhancement and new process/product
  • UAT testing for some major features and products and alignment and feedback to the PM or related team.
  • Modification on KBZPay T&Cs, FAQs and Call Scripts

Open To


Job Requirements

To flourish in your career as an channel manager you will need to have some of the skills mentioned below:

  • Excel and any analytics tools
  • Aggressive skills to get an edge over the competitors
  • Should be detail-oriented, organized and methodical
  • Ability to handle multiple projects and deliver the results on the given deadline
  • Effective negotiation and excellent communication skills
  • Good analytical and presentation skills
  • Should be comfortable working in a target-oriented environment and ability to work in a team
  • Good business acumen to forecast the future trends in the market

Essential Educational Qualifications

Candidates should have a bachelor's degree in marketing or management.

What We Can Offer




Make a difference

Career Opportunities

Promotion Oppounitiy

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!