Description of Role/Responsibility

1. Review the details and terms of loans
2. Keep track of assigned accounts to identify outstanding debts
3. Plan course of action to recover outstanding payments
4. Locate and contact debtors to inquire of their payment status
5. Produce reports for the management of the organization
6. Negotiate payoff deadlines or payment plans
7. Investigate, analyze and resolve discrepancies
8. Follow established regulator laws on loan recovery
9. Purge debts when fully recovered
10. Initiate steps for debt collection using the most viable means employable
11. Send reports of statements of delinquencies to relevant stakeholders
12. Record any new commitment to recover debt
13. Initiate repayment plans and new terms of loan for debtors
14. Organize the list according to the magnitude of the debts owed the organization
15. Use available database to track customers who owe the organization
16. Keep in touch with customers owing the organization
17. Ensure accurate record of debtors’ basic information
18. Listen to debtors or customers of the organization to know how to go about the debt
19. Give viable options to debtors of the organization on how to pay up their debts
20. Could offer advice or refer debtors to counselors for proper guidance
21. Entertain questions and complaints from debtors
22. Create trust relationships with debtors when possible to avoid future issues
23. Alert superiors of debtors unwilling or unable to pay when necessary
24. Update account status and databases regularly for the organization
25. Maintain a high level of confidentiality of the organization with its customers/debtors
26. Ability to be polite and compassionate without lacking confidence
27. Comply with requirements when legal action is unavoidable

Education, Experience, Knowledge

1. A Bachelor’s degree in business administration, finance or economics, commerce or equivalent degree, certifications and sufficient knowledge of accounting will be appreciated. In addition, trainings on communication could be handy in this job
2. Proven experience with a minimum 3 years as debt collector
3. Experience in working with targets and tight deadlines
4. Knowledge of relevant legal requirements
5. Working knowledge of MS Office and databases

Skills

1. Good negotiation skills and persuasion
2. Ability to use major database software tools
3. Ability to meet deadlines and handle multiple tasks simultaneously
4. Interpersonal skills
5. Great persistence amid pressure
6. Ability to work independently and also in a group
7. Creativity to help proffer solutions outside lawsuits
8. Great analytical skills to help reason and think out a way forward with each unique case