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Local Corporate Banking Relationship Manager

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
10 Jun 2021
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Local Corporate Banking Relationship Manager
KBZ Bank, | Yangon

Local Corporate Banking Relationship Manager

KBZ Bank

Local Corporate Banking Relationship Manager

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Complete client service handling - as the first and single point of contact for any client concerns, queries or complaints;
  • Client account and portfolio management (retain and deepen);
  • World-class customer engagement customised, over time, based on individual ‘Customer Profiles’ which need to be built up and recorded on CRM platform during each interaction;
  • Analyse client interests, problems/complaint resolution , and potential need for new products and services and direct the requirement / lead to the right channel for fulfilment
  •  Bring the bank to the client – based on needs. Coordinate with branches, VCGM’s, Operations and other key stakeholders to ensure service resolution is world class;
  • Engage with customers to enrich the relationships by mobilizing additional funds and promote other fee-based products/services based on current and future customer needs;
  • Ensure that KYC/AML and other compliance norms are strictly adhered to;
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency;
  • Encourage cross-selling / deepening of relationships and good customer service practices;
  • Help promote and maintain a positive company image;
  • Highlight critical issues to reporting manager and other related team whenever necessary;
  • Propose best practices based on ‘Voice of Customer’
  • Coordinate with VC’s for proper support to category customers
  • Be driven by the Monthly Portfolio Report, with core KPI’s that include:
    - NPS
    - Client instruction execution (complete, accurate, timely)
    - Service Resolution
    - Customer Needs Identification and Customer Profile development
    - Client balance growth and retention levels
    - Portfolio growth and health (stable balances, product mix , ‘main bank’ status)
    - Product penetration/Cross-sell, etc.
    - Ideation : The number and quality of creative new solutions based on strong client   engagement and ‘Voice of Customer’ that can be developed and extended bank wide.

Open To

Male/Female

Job Requirements

  • Minimum 3 years of banking industry experience
  • 5 years or more overall work experience with clear evidence of  service and sales/ relationship management experience;
  • Customer service focus and customer-centric mind-set
  • Ability to manage relationships both internal and external and multi-task;
  • Any mandatory certifications as required for financial products
  • service orientation;
  • Intuitive to customer’s needs;
  • Strong communication and interpersonal skills, ability to build and maintain relationships;
  • Must understand customer relationship management (CRM);
  • Ability to analyse and solve problems quickly;
  • Self-motivated, flexible;
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills;Customer-oriented mindset;

What We Can Offer

Benefits

International Standard

Highlights

International Standard

Career Opportunities

Management Potential