Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
Sorry, unable to apply, please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Manager, Branch Operations

Yoma Bank

Manager, Branch Operations

Yoma Bank
Recruiter active 5 mins ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
14 Dec 2021

Experience level


Job Function

Project, Operations Management

Min Education Level

Bachelor Degree

Job Description

Job Summary

Develop, implement, and optimize processes and procedures with the aim to increase efficiency, effectiveness, controls, risk management, and contribute to the overall enhanced customer experience at Branches.



  • Set and streamline Standard Operation Procedures for branch processes
  • Set Service Level Agreement (SLA)s with stakeholders and ensure they are adhered to at all time


  • Monitor and ensure that CBS issues raised from Branches and internal stakeholders are resolved promptly by CBS Support Team

  • Resolve CBS issues arising from daily operations in Branches

  • Identify root causes and provide solutions for CBS Issues and Branches Operations Issues

  • Perform testing for new processes

  • Write CBS User Manuals for branches


  • Assist line manager with internal & external audit processes

  • Execute senior management’s plan to remediate the audit finding


  • Manage, track and coordinate the projects of the department
  • Provide line manager and stakeholders with regular project status updates, and escalate issues where appropriate to ensure that all deliverables and deadlines are met


Open To


Job Requirements

  • Bachelor's Degree in Business Studies, Management, Banking or equivalent
  • Minimum 3 years working experiences in Operation, Financial Products, or banking industry
  • Proficient in preparing and interpreting flowcharts (Microsoft Visio)
  • Proficient in project management, tools, and applications
  • Proficient in identifying Risks and putting in Controls
  • Build and manage effective relationships with functional teams and other business units
  • Capable to execute and manage multiple initiatives and deliverables simultaneously while meeting deadlines
  • Capable to create and deliver clear, concise, and well-structured presentations and reports
  • Capable to work under pressure and tight deadlines
  • Capable to fulfill various duties and responsibilities
  • Demonstrate SPEAKING OUT
  • Strong analytical skill and critical thinking skill
  • Good knowledge on Complianc
  • Proficient in Microsoft Suites (Words/Excel/PowerPoint)
  • Exceptional verbal, written and presentation skills in both Myanmar and English

What We Can Offer


- Annual Performance Bonus
- OT Payment
- Uniform provided


- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

"Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 25 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.
All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."