Job Summary

Develop, implement, and optimize processes and procedures with the aim to increase efficiency, effectiveness, controls, risk management, and contribute to the overall enhanced customer experience at Branches.

STANDARD OPERATION PROCEDURE (SOP) & SERVICE LEVEL AGREEMENT (SLA)

• Set and streamline Standard Operation Procedures for branch processes
• Set Service Level Agreement (SLA)s with stakeholders and ensure they are adhered to at all time

CORE BANKING SYSTEM (CBS) SUPPOR

• Monitor and ensure that CBS issues raised from Branches and internal stakeholders are resolved promptly by CBS Support Team

• Resolve CBS issues arising from daily operations in Branches

• Identify root causes and provide solutions for CBS Issues and Branches Operations Issues

• Perform testing for new processes

• Write CBS User Manuals for branches

AUDIT

• Assist line manager with internal & external audit processes

• Execute senior management’s plan to remediate the audit finding

PROJECTS

• Manage, track and coordinate the projects of the department
• Provide line manager and stakeholders with regular project status updates, and escalate issues where appropriate to ensure that all deliverables and deadlines are met

• Bachelor's Degree in Business Studies, Management, Banking or equivalent
• Minimum 3 years working experiences in Operation, Financial Products, or banking industry
• Proficient in preparing and interpreting flowcharts (Microsoft Visio)
• Proficient in project management, tools, and applications
• Proficient in identifying Risks and putting in Controls
• Build and manage effective relationships with functional teams and other business units
• Capable to execute and manage multiple initiatives and deliverables simultaneously while meeting deadlines
• Capable to create and deliver clear, concise, and well-structured presentations and reports
• Capable to work under pressure and tight deadlines
• Capable to fulfill various duties and responsibilities
• Demonstrate SPEAKING OUT
• Strong analytical skill and critical thinking skill
• Good knowledge on Complianc
• Proficient in Microsoft Suites (Words/Excel/PowerPoint)
• Exceptional verbal, written and presentation skills in both Myanmar and English