This role is senior role within Operations Department responsible to manage Fraud, Risk, AML & Disputes related to Digital Finance Services. This role require to ensure proactive fraud & risk management/ transaction monitoring as required in Mobile/ Digital Finance Business ensuring compliance requirement as per regulatory requirements. This is very critical role within Operations Department & reports to HOD. 

• • Work closely with related stakeholders (internal & external) to develop automated process to ensure proactive fraud & risk management as required for Digital Finance Service.
  • Implementation of fraud & risk management & transaction monitoring system.
  • Management & Regulatory Reporting/ MIS.
  • Fraud Investigation, Resolution.
  • Ensure all risk policies are implemented as per Risk & Compliance requirement.
  • Monitor and act proactively on risk & fraud alerts, case management & review risk & fraud parameters periodically.
  • Implementation of Fraud Prevention & monitoring process & solutions.
  • Proactively ensure fraud detection, prevention and initial investigation.
  • Transaction monitoring (Customer/ Agent/Merchants) for suspicious, fraud & AML compliance.
  • Effective Dispute Management for Customers, Agents, Merchants & Key Accounts/ Corporate Customers.
  • Management & Regulatory Reporting/ MIS related to Risk/ Fraud/ Disputes.
  • Ensure proactive SLA management with internal & external stakeholders.
  • Lead, train, coach & manage team of junior resources within department ensuring their career growth
  • Proactive in delivering day to day functions requirement, prompt to resolve errors, queries, disputes as required.
  • Attend meetings & deliver presentations as required representing department function.
  • Supervise day to day function of the unit.
  • Ensure all the SOPs/ relevant policies are prepared, implemented & adhered within the organization as per compliance requirement.
  • Ensure all the gaps identified by internal/ externa audits/ regulatory authority are compiled on time.
  • Engage with internal as well as external stakeholders to resolve errors, disputes, process automation etc.
  • Report to designated reporting authority. Prepare & submit periodic MIS as required. Ensure data security, IS security within department.

Minimum of 5-7 years of working experience preferably in Bank or Financial Institutions/ Mobile Financial Services with very good exposure in Risk & Fraud Management, Customer Dispute Handling in Digital Banking/ Payments or Mobile Financial Services