We are seeking skilled and experienced Manager to lead a team of RMs for Lower Myanmar team and overseeing the daily operations of a premier banking lounge. Lower Myanmar Manager will manage staff, maintain utmost customer satisfaction to high-net-worth customers, and ensure that the premier lounge meets its business goals and objectives. The role requires strong leadership skills, the ability to multitask, and excellent communication and customer service skills.
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Premier lounge Management: Manage and supervise the day-to-day operations of the premier banking lounge ensuring that the service quality meets the “Yoma 5 Star Service Standard” and implement policies and procedures to ensure efficient and effective lounge operations.
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Revenue Growth: Lead and manage a team of Relationship Managers to achieve departmental targets and drive revenue growth.
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Develop and implement sales strategies, plans, and initiatives to maximize business opportunities and expand the Premier Banking customer base.
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Relationship management: Build and maintain strong relationships with high-net-worth clients.
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Understand their financial needs, objectives, and risk appetite, and provide personalized banking solutions to meet their requirements. Ensure exceptional customer service and client satisfaction throughout the customer journey.
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Business development: Identify and pursue new business opportunities within the Premier Banking segment.
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Analyze market trends, customer preferences, and competitor activities to develop strategies for expanding market share.
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Team leadership and people development: Provide leadership, coaching, and guidance to the energetic team. Set performance targets, monitor progress, and conduct performance evaluations.
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Foster a positive team culture, motivate team members, and facilitate their professional development through training, mentorship, and knowledge sharing.
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CRM: Thorough understanding of CRM system to understand the in-depth customer knowledge, customer preference in order to build a stronger relationship with the high-net-worth clients.
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Reporting and analysis: Track the team performance and prepare regular reports on key performance indicators (KPIs), sales activities, and customer acquisition.
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Analyze data to identify trends, opportunities, and areas for improvement.
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Collaboration and coordination: Work closely with internal stakeholders, such as product teams, credit teams, deposit team, operation team, and branches, to ensure seamless delivery of products and services to Premier Banking clients.
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Market and industry knowledge: Stay abreast of industry trends, economic factors, and market conditions affecting Premier Banking.
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Continuously enhance knowledge of banking products, investment solutions, and financial planning strategies relevant to high-net-worth individuals.
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Compliance and regulatory requirements: Must adhere to strict compliance and regulatory requirements to ensure that all their actions are ethical, legal, and in compliance with banking regulations.
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Risk management: Implement and maintain effective risk management practices related to in-lounge operations and customer onboarding to ensure adherence and minimize risk exposure.