This role reports into the VCGM for Transaction Banking Value Centre. The Head of Product & Service Development will be responsible for business
development, customer usage of the products and services under Transaction Banking Value Centre and management of both the operational aspects and
product life cycle across our broad portfolio of physical and digital products within the Transaction Banking Value Centre. In addition, a critical part of the job
will be to bring innovation to banking for both retail and corporate customers. You will be primarily accountable for the P&L, usage and NPS of all products
and services managed by Transaction Banking Value Centre. The scope of responsibilities includes market analysis, new and existing product development,
commercialization, financial management and overseeing product administration.
To excel in this role, you need to be digitally savvy, have experience in people management and product management. In addition, you need to have a
sound understanding of the bank’s technological capabilities, understand risk and employ risk management capabilities, know the business strategic
objectives, able to adopt customer journey methodology, end to end process management and drive changes to improve business processes and
capabilities, always leveraging on technology.

• Prepare and evaluate market analysis. This includes product strategy development and communication, industry trend tracking, market surveys, competitive intelligence
• gathering, regulatory intelligence gathering, collating client feedback and segmentation analysis.
• Product Development for both domestic and international capabilities. This includes roadmap development and development prioritization, creation of business cases and business requirements, overseeing project management, ensuring operational readiness, preparing for and obtaining necessary approvals.
• Commercialization includes subject matter expertise in support of sales, developing and conducting product training, developing and maintaining product documentation including legal documentation.
• Financial Management includes developing and maintaining business plans, managing the P&L of each product, forecasting and budgeting, deal pricing and pricing policy development, maintenance and communication, and pricing modelling.
• Drive the customer engagement for KBZPay Blue App, Internet and Mobile Banking and be responsible for the management of the operational aspects of the products and channels under the purview of Transaction Banking VC.
• Product Administration includes participation and leadership in internal partnership meetings and discussions, cooperating with, responding to and remediating findings related to audits, vendor management, compliance with regulatory and compliance issues and updates, and risk management.

• At least 10 years experiences (Banking Experience or relevant background shall be an advantage).
• Must be Bachelor Degree.
• Proficient English (four skills) required.
• Strong Teamwork and excellent interpersonal skills.