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Manager, Product Owner – Digital Channels

Yoma Bank

Manager, Product Owner – Digital Channels

Yoma Bank
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 Jan 2021

Experience level

Manager

Job Function

Science, Technology

Min Education Level

Bachelor Degree

Job Description

ROLE PURPOSE

Yoma Bank’s Products, Services, and Channels Division is responsible for developing and managing the bank’s financial services, products and services, and managing digital channels. We are inspired by building financial services that put our customers at the center. We gather information about customers and markets.  We iterate through prototype tests with customers until we make the solution work and build it to scale. 

Our Digital Channels team is committed to the common goal to deliver and manage a relevant and innovative suite of Digital applications and solutions for Yoma Bank customers. To help achieve this, the Product Owner for Digital Channels will work closely and effectively with Product Managers and various functions across the bank, in particular in our banking product teams, Technology and Operations. The Product Owner performs a key role in managing external vendors and will play an essential role in the success and timely launch of products.

 

SKILLS AND QUALIFICATIONS

The right candidate will have a combination of product development, project management experience and technical skills in developing financial products, preferably in transaction banking and payments products. Your education and work experience will need to show that you have the training and professional background for the necessary skills.

 

RESPONSIBILITIES

You will manage product development through the entire product cycle, from design, implementation, and business as usual.  You will do this in very close collaboration with other members of the Digital Channels Team and with the support of practice area specialists in the Products, Services, and Channels Division in service design, UX design, business process analysis, and data analytics.  You will also work very closely with our Technology and Operations counterparts.

You will be responsible for the following:

  • Defining product release plans, backlog and driving timely and successful achievement of these through strong project management discipline.
  • Management of backlog of features and functionalities that deliver continued value for our customers and competency for our business.
  • Analyzing and identifying improvements to operational processes (both in HQ and branches) to support robustness of products.
  • Developing detailed business requirements, design specifications, including user stories, interaction flows, business rules, and screen shots
  • Coordinating with the Technical Lead to support the journey through the project life cycle from launch through business-as-usual
  • Coordinating and participating in sprint rituals to track development of product features
  • Ensuring close coordination between business analysts and solutions architects to ensure that product designs are aligned with robust and scalable technical solutions
  • Leading SOP development to support new product or feature implementation.
  • Overseeing User Acceptance Testing and prioritization of changes required for product launch
  • Implementing product prototype testing and feedback loops to gather customer response to both early stage design and FUT / beta testing cycles
  • Regularly translating both qualitative / customer-generated insights and BI insights into effective product and strategy decisions.
  • Developing Pilot and Go-To-Market/launch plans that align with the above and Yoma Bank’s broader objectives and KPIs
  • Understanding of legal documentation is a plus and so is having experience in writing Standard Operating Procedures.

STRATEGIC COMPETENCIES

LEADERSHIP

  • Lead single or less complex Business Units and ensure delivery of work in accordance with Business Unit strategy
  • Accountable for collaborating across the value chain to execute on Business Unit strategy
  • Leader of team
  • Organise the team into effective and functional groups
  • Appoint, develop, coach and inspire the team
  • Demonstrate continuous improvement 
  • Deputise for Executive Manager
  • Represent Yoma Bank with impact to external stakeholders

RELATIONSHIP BUILDING 

  • Build and manage effective relationships with functional teams and other Business Units
  • Create a climate of openness and trust in which people can freely speak out
  • Recognise potential conflicts within own working relationships and facilitates the negotiation of mutually beneficial outcomes
  • Understand and leverage team’s strengths to deliver outcomes
  • Proactively develop rapport with key customers and external stakeholders

COMMUNICATION SKILLS

  • Effectively communicate and influence across the team
  • Tailor content and style to connect with all employees in English and Myanmar
  • Communicating change with conviction
  • Demonstrate SPEAKING OUT
  • Ask for clarity to ensure own understanding
  • Give constructive feedback to improve performance

RESULTS ORIENTATION

  • Use feedback to consistently deliver on all tasks and goals
  • Hold direct reports accountable for producing quality and risk assessed timely results
  • Help others maintain focus and overcome obstacles
  • Provide performance feedback to team that facilitates development

PROBLEM SOLVING

  • Break down problems into fundamental parts, identify root causes and address problems
  • Make informed decisions based on the information that is relevant, current and clear
  • For more complex problems, recommend possible solutions and escalate. Follow up to ensure resolution
  • In challenging situations, take charge and make decisions in a timely manner
  • Assist team in diagnosing problems and recognising issues 
  • Establish a culture that embraces problem solving

Open To

Repatriate
Male/Female

Job Requirements

Knowledge & Skills

Essential

  • Has a strong combination of project management and technical skills
  • A working knowledge of key contemporary product development practices, including UX design, business intelligence, agile software development /scrum.
  • Experience making product and process decisions guided by user needs and business objectives
  • Experience translating user and business objectives into requirements, either independently or in collaboration with BAs.
  • Passionate about making financial services work for everyday life, using cutting edge technology and design methods.
  • Excellent competency in computer (MS Office – Excel, Word, PowerPoint, MS Project, etc.) skills
  • Ability to effectively communicate technical subjects to broader audiences
  • Team player with excellent interpersonal skills and integrity.
  • Experience in Agile software development and familiarity with industry-typical tools (such as JIRA or Gitlab). 

Education & Special Training

Essential

  • Completion of tertiary qualifications in a business or related field such as Bachelor of Business, Management, Commerce, Finance, Accounting, Economics and/or industry specific qualifications

Experience

Essential

  • Your education and work experience will need to show that you have the training and professional background for the necessary skills.
  • Experience in managing a complex project in a demanding environment. Simply being smart and energetic enough to learn relevant design and IT skills on the job

Desirable

  • Experience in the Financial Services Industry and preferably Transaction Banking
  • Experience in the IT industry
  • Experience in human-centered digital product design and development 

Languages

Essential

  • Fluent in English
  • Fluent in written and spoken Myanmar

What We Can Offer

Benefits

- Ferry provided

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

"Founded in 1993, Yoma Bank is Myanmar's most progressive domestic bank with over 3,000 employees and more than 80 branches across the country. With a mission to “Build a better Myanmar for its people” and financing the needs of Myanmar families and businesses, Yoma Bank offers savings products, a wide range of loans and business solutions to individuals, SMEs and local corporate clients to fund their business operations in Myanmar. With over 25 years of being a responsible bank, Yoma Bank has been consistently making significant investments in strategic priorities- people, technology and corporate governance.
All the operations led by the Bank are centered around its core values such as Customer, Integrity, Respect, Teamwork and Innovation. Yoma Bank has also established strong partnership with both local and international organisations leveraging strategic advantages in its services. Yoma Bank is the first local bank that welcomed foreign investments from global organisations such as GIC of Singapore, Norfund of Norway and IFC of the World Bank."
OR

Experience level

Manager

Job Function

Science, Technology

Min Education Level

Bachelor Degree

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