Position Purpose: To lead and bridge design research and provide key insights for product pipeline, overall research projects, and manage external market research firms for quality control and deliverables.

Key responsibilities:

• Managing and overseeing research projects for quality control, on time delivery, and communicating key insights to management team.
• Applying design research including design thinking, human-centered design (HCD) and using prototyping, ethnographic studies, and user research techniques to support product development and architecture.
• Conduct regular and ad hoc research as needed by coming up with the right research design, frameworks, questionnaires and discussion guide, recruitment for interviewees, synthesizing the data, preparing and presenting decks and reports.
• Manage internal key stakeholders throughout the research to ensure their buy-in and effective implementation of the key recommendations.
• Collaborate with cross teams and key stakeholders such as commercial, product, and IT teams for alignment and key deliverables.

Competencies:

• Strong experience in design research, analysis and presentations (visual storytelling) of the key actionable insights.
• Knowledge of HCD, design thinking, and product management will be an added advantage.
• Strong analytical skills and passion for uncovering deep actionable insights for key stakeholders.
• Excellent communication skills (both Burmese and English)
• Strong project management skills and abilities to get things done on time.
• Ability to work in a fast-paced environment and is self-sufficient.

• At least 5 years of market research/ marketing/ business strategy experience as well as solid knowledge of design research.
• Prior experience in financial or digital service business will be an added advantage
• A minimum of bachelor’s degree in Business Administration, Economics, Finance or equivalent from a reputable institution
• Highly proficient in use of Microsoft Office Suite, particularly visual data storytelling.
• Entrepreneurial mindset & intellectual curiosity with a “get-it-done” attitude
• Ability to perform under pressure in a dynamic, fast-paced environment
• Proven ability to work on cross-functional teams and provide project management support
• Demonstrated problem solving skills and ability to logically structure complex issues
• Fluent in both English & Myanmar. Strong written English required.