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Manager (Wallet And Card Transactions)

Myanmar Citizens Bank (MCB)

Manager (Wallet And Card Transactions)

Myanmar Citizens Bank (MCB)
Recruiter active 47 mins ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
03 Jan 2021

Experience level

Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

  • Responsible for supporting Wallet and Card Services Helpdesk operations, including support of Call Centre escalations for account holder support, settlement issues and forwarding of issues to in-house and vendor technical teams
  • Involved in testing new products and changes for Wallet and Card Services, including Pre-Paid and Debit using MPU, JCB, Visa and Mastercard schemes
  • Support deployment of new features, including testing of live services
  • Troubleshoot incidents and document resolution notes with root cause analysis
  • Communicate to both technical and non-technical team, resolution and root cause resulting from the outage or service interruption
  • Support of the Daily CMS EOD process,  with maker & checker process for all transactions in wallet and card systems
  • Report immediately of any case urgent needed to be fix due to T24 team or customer needs.

Open To

Male/Female

Job Requirements

  • 1-2 years in relevant working experience.
  • Have good team player skills and also individually work done.
  • Ability to learn and work on changing new technologies
  • Ability to organize and prioritize different tasks and meet deadlines.
  • Strong communication skills; ability to communicate at all levels of the organization
  • Bachelor’s Degree in computer science/engineering, or other information technology, or equivalent work experience required.
  • Knowledge of Digital Payment, eWallet, Card Products and Payment Service Behavior is an advantage.
  • Proactive, Responsive, willingness to work overtime including weekends
  • Honestly, Efficiency, Achieve, Teamwork
  • Conduct knowledge transfer, mentoring and identify the successor

What We Can Offer

Benefits

- Bonus
- Ferry
- Other Benefit

Highlights

- Fun Working Environment

Career Opportunities

- Promotion Opportunities

Apply for this job

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Experience level

Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

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