You will be part of a team that specializes in merchant engagement and merchant care. The job requires you to provide after-sales service, ensuring merchants have the necessary POSM materials, are able to operate the POS terminals and KBZPay partner apps.In addition you will be part of the team that is the primary interface to merchants to solve their issues, drive superior merchant satisfaction and help develop merchant partnership programs with the Business Development Team.To excel in this role, the individual needs to have both outstanding interpersonal skills and ability to build positive relationships or alliances. In addition, experiences in customer service will be essential.Essential Job Functions:1. Be part of a team to engage merchants for both KBZPay and POS/eCommerce.2. Ensure after sale activities address any gaps left in both pre-sales and sales activities.3. Execute segmentation and engagement strategies to create win-win outcomes for our customers, the bank and the merchants.4. Able to address merchant issues. For issues outside merchant payments, this requires cross-functionally collaboration with other departments.
• Possess a bachelor degree (Degree in Banking/Business Administration/Marketing)
• Proficient in English language
• Banking Experience/Customer Service background shall be an advantage
• Strong organizational and influential skills
• Strong Teamwork and excellent interpersonal skills
• Skilled in oratory and presentation
• Willing to work overtime, when needed, to complete the jobs in time and for good results
Rewards for over performance
- An awesome company
- Join a winning team
- You can make a difference
• Opportunities for promotion• Possibility for job rotation• Learn new skills and techniques
KBZ BankTHE STRENGTH OF MYANMAR**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.Purpose We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.Fulfilling Career – Today and TomorrowWe put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!Personal ChallengeWe put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!