The role is responsible to lead overall Data analytics team & management reporting for Customer service and Service OPs of the KBZPay ops team.

• Responsible for providing business analysis identifying key business drivers and root cause analysis which includes scenario based modelling. Logical & scientific data reading for valuable output to make changes in service, system, product, program etc.

• Responsible for leading, developing and managing a team which supports KYC   reporting budgeting and strategic planning activities. 

• Plan, direct and lead activities, ensuring reporting are aligned with the strategic direction of the business. 

• Identify and assess new KBZPay ops reporting requirements and supporting technologies.

• Develop and oversee a schedule for report generation, timely distribution. Collaborate with other groups to establish a coordinated reporting effort

• Manage the verification of report results, validate report data and manage user acceptance testing

• Leverage and enhance the reporting capabilities of existing systems.

• Manage end-user reporting tools and develop additional tools as needed.

• Ensure hourly performance management and raise alarm for spike in KYC volume or performance miss. 

• Forecast planning for KYC and VOC analysis for other VC/FC’s.

• Monitor and highlight critical trigger or complaints from live monitoring system.

• Possess at least a Bachelor's Degree in Computer Science. 

• Ability to command both spoken and written in Myanmar and English.

• Strong knowledge in Microsoft excel, access, data formulation, Office,Mail drafting, presentation and analytical skill.

• Possess problem solving skills, professional maturity, communication skills and ability to work independent

• At least 4 year(s) of working experience in data management.

• Experience working in of banking / financial services would be an added advantage.