MMR
Myanmar
NOC Engineer
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DescriptionNetwork Operations Center (NOC) Engineers monitor site performance from a central location. Theyanalyze problems, perform troubleshooting and incident response on the system, communicate withsite technicians and track problems through to resolution.Key Accountabilities:1. To accomplish their primary goal of monitoring and troubleshooting computer andtelecommunication networks and systems, NOC Engineers perform many tasks.2. NOC Engineers monitor the site performance using a Network Monitoring System. When anissue is identified, NOC Engineers work to determine the cause of the problem.3. When a problem impacts the IT services, the NOC Engineer works to triage or troubleshootthe problem, if possible. NOCs generally have standard operating procedures that the NOCEngineer will closely follow. This may include coordinating with third-party vendors,customer contacts, or other field teams.4. While responding to incidents, the NOC Engineer must carefully track and document allissues and resolutions in detail. This increases the knowledge base of the NOC and is arecord of the each site. Often, the NOC has a ticketing system that the NOC Engineer isresponsible for updating.5. NOC Engineers must escalate the issue to management, other O&M resources or 3rd partyvendors for assistance in reaching a resolution. NOC Engineers maintain ongoingcommunication within the team and externally, to keep all stakeholders aware of relevant,known issues and the steps being taken.Additional Task.1. Alarm monitoringa. To check and monitoring the RMS system for vendor escalation by email or othercommunication medium.b. To provide common alarm (eg: disconnected/high temperature)c. Closed monitor or MNO priority sites to ensure the uptime and to update MNOwithin 1 business day.2. Trouble ticket (TT)a. To track and record TT from MNO
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