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Recruiter active 5 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
16 Dec 2020

Experience level

Entry Level

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

  1. Oversees and co-ordinates office administrative procedures and review, evaluate and implement new procedures.
  2. Assists O&M Technician or Coordinator, NOC for network monitoring, trouble ticket handling and other related tasks.
  3. Assembles data and prepares periodic and special reports, manuals and correspondence.
  4. Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents.
  5. Dispatches O&M Field Technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.
  6. Responsible for doing proper follow up with O&M Field Technicians on pending trouble tickets or preventive tasks given to them.
  7. Updates all TT’s in i-TSM.
  8. Gets feedback from O&M Field Technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs the respective manager according to process.
  9. Collects data from field or other sources, inserts into client ticket tool and i eng database (O&M portal), ensures data correctness and generates relevant reports from the tools.
  10. Prepares daily shift NOC and other reports as per guideline.
  11. Coordinates and controls work from other departments e.g subcontractor, client.
  12. Maintains the high level of client service expected as per guideline from the superior.
  13. Answers customer inquiries, either via phone or email, in a timely, courteous, and professional manner as per guideline from the superior.
  14. Closes TT’s with actual RCA.

Open To

Male/Female

Job Requirements

1. Able to work under pressure and staggered hours.

2. Past NOC (Power) experience is a must.

What We Can Offer

Benefits

Phone Bill Allowance

Highlights

Fun Working Enviroment
Join Experienced Team
International Standards

Career Opportunities

Training Provided
Promotion Opportunities

About Our Company

Provide end-to-end engineering infrastructure solutions to the telecommunications and power industries across Africa, the Middle East and Southeast Asia. Employing a dynamic and personal approach, we have grown rapidly since our inception in 2007 to reach 14 operations with 900 employees. We integrate our core competencies with our clients’ businesses to provide cost-effective solutions that allow our clients to succeed in their business goals.

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